Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Christy Jinga
Open To Work

Christy Jinga

Washington,MO

Work Preference

Desired Job Title

IT Infrastructure AssociateHelp Desk Support TechnicianSupport AnalystIntegration Specialist/Support Services Technician/Support Services Administrator

Work Type

Part Time

Location Preference

RemoteOn-Site
Location: Washington, MO
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Summary

Excellent organizational and problem-solving abilities developed over several-year career. Technologically-savvy Support Administrator/Support Technician with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Overview

12
12
years of professional experience

Work History

IT Infrastructure Associate

Parker-Hannifin
Washington, MO
11.2021 - Current
  • Provided tier 1 and tier 2 support for hardware and software issues in office and production settings, ensuring timely resolutions.
  • Assisted in managing yearly PC refresh program, including hardware procurement, deployment, and user support.
  • Supported and maintained audiovisual conference room equipment to ensure reliable functionality during meetings.
  • Managed small IT projects throughout the year, supporting various site-level initiatives.
  • Utilized ServiceNow to log, track, and resolve incidents, service requests, and changes.
  • Collaborated with vendors for equipment procurement, maintenance, and issue resolution.
  • Delivered user support for software development, troubleshooting desktop and laptop computers, printers, and server configuration.
  • Achieved IT security objectives to minimize internal and external risks.

Help Desk Support Technician

EyecarePartners
Eureka, MO
08.2020 - Current
  • Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions (I.E. password resets, account issues, basic desktop inquiries, equipment requests, etc.)
  • Determine the best solution based on the issue and details provided by internal customers
  • Walk the internal customer through the problem-solving process
  • Direct unresolved issues to the next level of support
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in call management system
  • Follow-up and update internal customer status and information
  • Pass on any feedback or suggestions and suggest possible improvements on procedures
  • Assisted customers with instructional support and product troubleshooting.

Support Analyst

Experis
St. Louis, Missouri
12.2019 - 04.2020
  • Document and track cases in system, updating details for repeat support requests.
  • Handle Active Directory password resets and account creation
  • Handle software updates and Windows 7 and Windows 10 issues promptly, escalating critical problems to appropriate resources.
  • Respond to phone and email questions and concerns, typically resolving issues in 15 minutes or less.
  • Documented internal processes and support procedures and compiled all information on SharePoint.
  • Gathered information from end-users and conducted troubleshooting to diagnose hardware and software issues.
  • Resolved technical issues by researching to identify solutions and providing technical support by phone, and desktop sharing.
  • Collaborated with internal business partners to determine best tactics to use when dealing with difficult callers.
  • Document user information, issue details and solutions on service tickets, and closed tickets upon resolution.
  • Assisted users with performing day-to-day tasks, including downloading firmware updates and turning on antivirus software.
  • Assess end-user needs to implement new or modify existing software and systems to achieve IT objectives.
  • Migrate customers to Windows 10
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Assisted users with day-to-day tasks, including downloading firmware updates and setting up antivirus software.

Integration Specialist/Support Services Technician/Support Services Administrator

West Corp - St. Louis
10.2014 - 09.2019
  • Convert and migrate 5,000+ customers from existing database to new platform on schedule and under budget
  • Work with SAAS data to integrate data between systems (SFTP and data tools)
  • Continuous client support during the data migration process
  • Make outbound calls to schedule and/or complete data migrations and school year rollovers
  • Participate in activities associated in completing assigned projects
  • Troubleshoot a variety of issues (password resets, data imports, sending broadcasts, setting up SMS)
  • Provide multiple metric reports for the call center and agents as needed for upper management
  • Eager to assist the support team members to meet goals/tasks
  • Volunteer to help other departments in need of staffing by learning new processes and databases
  • Prepare daily, weekly, and monthly Metric Reports
  • Prepare Standard Operating Procedures
  • Simplify reporting processes

Education

Associate of Applied Science - Computer Information Systems

East Central College
Union, MO
01-2018

Skills

  • Windows 11 support
  • Active directory management
  • Mobile OS support
  • Data migration and synchronization
  • Software integration
  • Call center operations
  • Customer needs assessment
  • Data analysis and extraction
  • Technology research and evaluation
  • Issue resolution strategies
  • Technical support expertise
  • Microprocessor systems knowledge
  • Troubleshooting skills
  • Best practices implementation
  • Document management systems
  • Analytics and problem solving
  • Customer support and service
  • Incident resolution strategies
  • Effective communication skills

Timeline

IT Infrastructure Associate

Parker-Hannifin
11.2021 - Current

Help Desk Support Technician

EyecarePartners
08.2020 - Current

Support Analyst

Experis
12.2019 - 04.2020

Integration Specialist/Support Services Technician/Support Services Administrator

West Corp - St. Louis
10.2014 - 09.2019

Associate of Applied Science - Computer Information Systems

East Central College

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