Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Christy Johns

Christy Johns

Team Manager
Parkton,NC

Summary

Team Leader experienced in directing activities of workgroups.Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.Detail-oriented team player with strong organizational skills.Ability to handle multiple projects simultaneously with a high degree of accuracy.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Team Leader

Concentrix
Jacksonville, FL
03.2010 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Held weekly team meetings to inform team members on company news and updates.

Customer Service Manager

Walmart
Fayetteville, NC
06.2003 - 08.2010
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Arts - Sociology

Sandhills Community College
Pinehurst, NC
08.2012 - 05.2014

Skills

Cash Handling

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Associate of Arts - Sociology

Sandhills Community College
08.2012 - 05.2014

Team Leader

Concentrix
03.2010 - Current

Customer Service Manager

Walmart
06.2003 - 08.2010
Christy JohnsTeam Manager