Christy Johns
Team Manager
Parkton,NC
Summary
Team Leader experienced in directing activities of workgroups.Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.Detail-oriented team player with strong organizational skills.Ability to handle multiple projects simultaneously with a high degree of accuracy.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
Concentrix
Jacksonville, FL
03.2010 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
Customer Service Manager
Walmart
Fayetteville, NC
06.2003 - 08.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Sociology
Sandhills Community College
Pinehurst, NC 08.2012 - 05.2014
Skills
Cash Handling
Employee Evaluation
Performance improvement
Client Service
Complaint resolution
Key performance indicators
Cultural Awareness
Problem-Solving
Decision-Making
Organization and Time Management
Sales expertise
Staff education and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Associate of Arts - Sociology
Sandhills Community College
08.2012 - 05.2014
Team Leader
Concentrix
03.2010 - Current
Customer Service Manager
Walmart
06.2003 - 08.2010