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Christy Johnson
Tappahannock,VA
Summary
Accomplished and driven professional seeking a position as a human resources specialist. I thrive in challenging environments and remain steadfast in my commitment to achieving organizational objectives while ensuring department operations run smoothly and deliver maximum value to the organization. As a highly skilled team leader, I thrive on challenges and am particularly skilled in leadership roles, including planning, training, recruitment, onboarding, and administration. My unwavering dedication to inspiring and empowering team members drives me to share my expertise to help them reach their full potential. I am open to relocation for new opportunities and eager to dive into new projects and challenges.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Neiman Marcus
McLean, VA
02.2015 - 03.2020
- Leveraged knowledge of multi-line Meridian phone system to expertly navigate high in coming call volume as PBX Operator
- Open and close cash registers, balancing cash drawers, accept and process payments in cash or credit cards
- Recognized by senior leadership for being proficient with customer call flow and controlling potential mitigating issues
- Provided outstanding customer service, received ongoing customer service feedback surveys
- Leveraged multiple software programs, in-store, and web-based communication tools for client engagement
- Processed point of sale transactions, including checks, cash, gift cards and credit purchases or refunds
- Secure funds in the cash register, process credit cards and check payments and balance cash drawer at the end of day
- Sent thank-you notes and mail promotions to customers along with checking for the accuracy of mailing addresses.
Retail District Manager
Ralph Lauren, Mid, /International
Atlantic
04.2011 - 03.2019
- Successfully oversaw multiple Macy's, Bloomingdale's, Saks Fifth Avenue, and Army/Navy Exchange stores in the Mid-Atlantic district and Bermuda Caribbean accounts, generating a staggering $6 million annual revenue
- My ability to cultivate top-tier talent, foster career growth, and deliver unparalleled customer service training to our staff propelled the business to new heights
- Closed the fiscal year with a territory increase of +2% over last year's sales by analyzing key business metrics to identify performance strengths and opportunities while empathizing with our customers impacted by the DC government shutdown of December 22, 2018, until January 25, 2019
- Streamlined retail planning, monthly staff training, and merchandising operations to grow sales volume to $3M in Fall 2018
- Partnered with the account executive team to build recommended product assortment based on customer-specific segment and demographic research
- Implemented a program to recognize monthly sales targets and maintained confidentiality of personal identification
- Worked collaboratively with management to promote a climate conducive to attracting and retaining personnel
- Worked to foster high job satisfaction ratings by resolving issues promptly
- Facilitated administrative practices concerning the monthly payroll of incentive benefits
- Scheduled interviews and follow-ups, as well as on-boarding procedures for new hires
- Provided ongoing guidance to departments to ensure adherence to all company policies, regulations and laws.
Assistant Buyer
Ralph Lauren
Lyndhurst, NJ
06.2009 - 04.2011
- Collaborated with the Senior Buyers to effectively manage inventory levels, gross margins, sales, markdowns, reports, and markups
- Through analyzing market trends, we streamlined store operations and increased profits
- Managed children's product purchases using SAP software, which included defining items, assigning codes, reconciling receipts, and scheduling shipments
- Negotiated discounts and air freight terms with the sales team and managed cancellations of orders.
Account Planner
Ralph Lauren
New York, NY
03.2008 - 06.2009
- Spearheaded the creation of highly effective sales strategies with our retail partners, expertly managed inventory to drive profits, and worked closely with the merchandise team to develop invaluable purchasing resources instrumental in the brand's resounding success in stores
- Optimized inventory and improved gross margin by suggesting sales growth strategies and accurate stock rates.
Sales Coordinator
Ralph Lauren, Metro
New York, NY
11.2005 - 03.2008
- Promoted from Sales Coordinator to Account Planner
- My primary goal in this role was to maximize retail sales and profitability by focusing strictly on employee training and store account partnerships that align with Ralph Lauren's vision.
Education
BS - Human Resource Management
Liberty University
AAS - Business Management
Germanna Community College
ITIL v3 Foundation Certification| PeopleCert - undefined
Skills
Quality Control
undefinedAccomplishments
- Supervised the activities of thirteen Ralph Lauren stores in the Mid-Atlantic and Caribbean areas while managing a budget of $6 million.
- Increased targeted goals by +20% by building and empowering a committed team of fourteen personnel
- Received the "Business Achievement Award" for the highest annual profit, increasing +13% in the first year and up +11% in the second year
- Recognized for exceptional work ethic and company loyalty in 2015 with a “10 Year Legacy” award.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Office Suite
Adobe Acrobat
System Application and Process
Google Suite
ITIL v3 Foundation Certification
Timeline
Customer Service Representative
Neiman Marcus
02.2015 - 03.2020
Retail District Manager
Ralph Lauren, Mid, /International
04.2011 - 03.2019
Assistant Buyer
Ralph Lauren
06.2009 - 04.2011
Account Planner
Ralph Lauren
03.2008 - 06.2009
Sales Coordinator
Ralph Lauren, Metro
11.2005 - 03.2008
BS - Human Resource Management
Liberty University
AAS - Business Management
Germanna Community College
ITIL v3 Foundation Certification| PeopleCert - undefined
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