Christy Johnston
Banker
Calhoun,LA
Summary
Experienced Deposit Operations Manager with strong background in banking and financial services. Possess significant expertise in managing deposit operations, ensuring regulatory compliance, and delivering superior customer service. Strengths include problem-solving abilities, leadership skills, and proficiency in risk management. Previous roles have demonstrated positive impact through improved operational efficiency and enhanced team performance.
Overview
24
24
years of professional experience
Work History
Deposit Operations Supervisor
Progressive Bank
Monroe, LA
11.2013 - Current
- Manage daily operations of the deposit processing team
- Oversee compliance with banking regulations and internal policies.
- Train and mentor staff on best practices in deposit operations.
- Resolve customer inquiries related to deposit accounts and services.
- Conduct regular audits to ensure adherence to operational standards.
- Update job knowledge by participating in educational opportunities
- Coordinate with other departments to facilitate efficient workflow processes.
- Ensure that all required documents are properly completed before processing any request.
- Monitor the accuracy of deposits and withdrawals in multiple accounts to identify discrepancies or fraud (proof).
- Prepare monthly performance reports for senior management review.
- Respond promptly and professionally to customer inquiries via phone, email.
- Work closely with senior management on the development of long-term strategies for improving overall performance within the department.
- Train new employees on operational procedures within the department- Debit Cards, Proof, Maintenance, EIM, and QC
- Manage the daily operations of a deposit operations team to ensure compliance with all banking regulations.
- Provide technical support on a variety of cash management systems including ACH, wire transfer, and positive pay services.
- Research complex financial transactions to provide accurate information regarding account balances, transfers, and other inquiries.
- Develop and implement procedures for deposit processing, account maintenance, and customer service inquiries.
- Review customer documentation submitted prior to opening new accounts or making changes to existing accounts.
- Complete month-end and year-end closing Esheatment, IRA, Disaster Recovery.
- Create and update financial reports on frequent basis to present information to leadership teams.
QC Analyst
JP Morgan Chase
Monroe , LA
03.2010 - 11.2013
- Reviewed collateral and non-collateral files for accuracy and compliance.
- Analyzed mortgages and tax payments for all parishes and counties.
- Calculated payment obligations for various jurisdictions based on thorough reviews.
Personal Banker
Community Trust Bank
Monroe, LA
05.2008 - 03.2010
- Personal bankers were responsible for the primary contact for customers' bank accounts.
- Primary contact for bank account withdrawals.
- Processing referrals, night deposits, cashier's checks, and money orders.
- Assist with preparation for the next day's process and closing processes.
- Balanced cash drawers, vault, and all transactions.
- Provided excellent customer service.
Teller Supervisor
Ouachita Independent Bank
Monroe, LA
05.2007 - 05.2008
- Supervised daily operations and workflow of teller staff at Ouachita Independent Bank.
- Assisted customers with account inquiries and transaction processing.
- Trained new tellers on bank policies and customer service standards.
- Monitored cash handling procedures to maintain accuracy and security.
- Resolved customer complaints efficiently and effectively to enhance satisfaction.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
Teller
AmSouth Bank
Monroe, LA
08.2001 - 05.2007
- Processed cash transactions efficiently and accurately for diverse customer needs.
- Assisted customers with account inquiries and provided detailed information on services.
- Maintained a balanced cash drawer by performing daily reconciliations and audits.
- Educated clients on banking products to enhance their financial knowledge and options.
- Participated in training new tellers on systems, procedures, and customer service excellence.
Education
NACHA Professional Development Seminar
ACH Boot Camp Basic Training
Baton Rouge, LA09-2016
NACHA Professional Development Seminar
ACH Boot Camp
Baton Rouge09-2014
Associate of Arts - Business Administration And Management
University of Phoenix
Online07-2012
High School Diploma -
Sterlington High School
Sterlington, LA05-1999
Skills
- Deposit processing
- Compliance management
- Workflow optimization
- Financial reporting
- Customer relationship management
- Document review
- Attention to detail
- Team leadership
- Banking operations proficiency
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Deposit Operations Supervisor
Progressive Bank
11.2013 - Current
QC Analyst
JP Morgan Chase
03.2010 - 11.2013
Personal Banker
Community Trust Bank
05.2008 - 03.2010
Teller Supervisor
Ouachita Independent Bank
05.2007 - 05.2008
Teller
AmSouth Bank
08.2001 - 05.2007
NACHA Professional Development Seminar
ACH Boot Camp Basic Training
NACHA Professional Development Seminar
ACH Boot Camp
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Sterlington High School
Similar Profiles
Taylor BartonTaylor Barton
Customer Service Representative at Citizens Progressive BankCustomer Service Representative at Citizens Progressive Bank
Shelley OdomShelley Odom
Marketing-Social Media Director at Citizens Progressive BankMarketing-Social Media Director at Citizens Progressive Bank
Scott SmithScott Smith
Loan Officer at Century Bank of KentuckyLoan Officer at Century Bank of Kentucky
Benjamin MilsteadBenjamin Milstead
Customer Service Manager at Andritz Fabrics and RollsCustomer Service Manager at Andritz Fabrics and Rolls
Hunter HaleHunter Hale
Registered Nurse, Cardiac Cath Lab at Saint Francis Medical PartnersRegistered Nurse, Cardiac Cath Lab at Saint Francis Medical Partners