Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christy Jones

Shreveport,LA

Overview

9
9
years of professional experience

Work History

Body Shop Supervisor

Hyundai Glovis
04.2018 - Current
  • Supervised and managed shop operations and tasks of the bodyshop ensuring efficient workflow. quality repairs , and customer satisfaction
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • manage inventory , and handle customer interactions
  • motivate team focus on safety, compliance, and staff training,providing guidance and support to the staff, maintain a safe and clean work environment in compliance with safety regulations
  • ensure all repair work meets quality standards and customer expectations with updated Estimated time of completion of the repairs
  • plan and implement workflow process to enhance efficiency , including scheduling repairs and allocating resources
  • manage and order supplies, ensuring adequate stock levels and minimizing waste
  • maintain accurate records of repairs , parts and labor cost
  • communicate with customers to provide updates , address inquiries , and handle complaints

Repair Order Specialist /Warranty Administrator

Hyundai Glovis
04.2018 - Current
  • Increased on-time delivery rates through careful coordination of logistics operations and effective communication with transportation providers.
  • Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
  • Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
  • Improved data entry procedures within the company, training colleagues in using the latest tools to maintain accurate records.
  • manage repair orders for vehicles, ensuring timely completion and accurate record keeping
  • coordinating repairs. monitoring progress ,reviewing work, and reporting on repairs
  • manage and process warranty claims ,ensuring compliance with company policies and providing customer service related to warranty issues

Team Leader

Margaritaville Casino
02.2016 - 02.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Minden High School
Minden La
05.1998

Skills

  • Staff training and development
  • Safety management
  • Training and coaching
  • Quality control
  • Leadership , communication , problem solving
  • Time management
  • Delegation
  • Interpersonal skills
  • Critical thinking
  • Positive attitude
  • Passion for organization
  • Decision making

Accomplishments

  • Achieved removing aged inventory out by completing units 200 plus days and over with accuracy and efficiency.

Timeline

Body Shop Supervisor

Hyundai Glovis
04.2018 - Current

Repair Order Specialist /Warranty Administrator

Hyundai Glovis
04.2018 - Current

Team Leader

Margaritaville Casino
02.2016 - 02.2018

High School Diploma -

Minden High School

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Christy Jones