CHRISTY JONES
Columbus,Ohio
Summary
Compassionate and detail-oriented Social Work student (Capital University, expected 2025) with a strong foundation in care coordination, behavioral health support, and medical administrative services. Skilled in client advocacy, resource navigation, and interdisciplinary collaboration to improve health outcomes. Adept at managing complex cases, maintaining accurate documentation, and delivering client-centered solutions in fast-paced environments. Committed to empowering individuals from diverse backgrounds through ethical and culturally competent care.
Overview
14
14
years of professional experience
Work History
Behavioral Health Case Manager
Southeast Healthcare
02.2025 - Current
- Coordinated individualized care plans to address clients' behavioral health needs.
- Conducted comprehensive assessments to evaluate client progress and treatment effectiveness.
- Collaborated with multidisciplinary teams to ensure holistic support for clients.
- Monitored client adherence to treatment plans, facilitating adjustments as necessary.
Behavioral Health Specialist Intern
OhioGuidestone
03.2024 - 02.2025
- Conducted comprehensive assessments to develop tailored treatment plans for clients.
- Facilitated therapeutic interventions, enhancing client engagement and recovery outcomes.
- Collaborated with multidisciplinary teams to ensure holistic care and resource allocation.
- Monitored client progress, adjusting strategies to meet evolving behavioral health needs.
Receptionist
Star House
07.2024 - 02.2025
- Greet clients and visitors with a positive, helpful attitude.
- Assisting clients in finding their way around the office.
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Answering phones in a professional manner, and routing calls as necessary.
- Engages with clients, providing support, encouragement, a friendly face and understanding
- Informs youth of available activities and resources in the house and around the community
- Builds positive appropriate relationships and leverages those relationships to help build youths ability and self-efficacy
Office Associate 2
Ohio Department of Education
04.2023 - 07.2024
- Played a crucial role in fostering a rigorous, engaging educational environment while promoting a strong sense of character and community among diverse learners.
- Served as the initial point of contact for students and families, creating a positive, welcoming atmosphere.
- Ensured smooth daily operations and met students' basic needs to prepare them for learning.
- Proactively took initiative with a focus on learning and problem-solving.
- Exercised outstanding judgment, discretion, and ethical standards.
Surgery Scheduler
Ohio Health Physicians Group
06.2021 - 04.2023
- Secured surgery authorizations following thorough insurance verification.
- Coordinated surgeon requests with the materials manager efficiently.
- Regularly monitored and updated patient medical charts.
- Frequently maintained and revised the surgery schedule throughout the day.
- Prepared and submitted precise medical transcription and order reports.
- Addressed patient and staff inquiries via telephone and email promptly.
Unit Clerk
The Ohio State University Wexner Medical Center
05.2016 - 06.2021
- Provided an exceptional level of service to patients and their families by actively listening to concerns and responding to questions.
- Managed and addressed sensitive situations while maintaining strict patient confidentiality.
- Created and updated departmental spreadsheets using Microsoft Word and Excel.
- Handled multi-line phone system, received faxes, and made copies of documentation for client records.
- Exhibited strong teamwork and contributed to a positive office atmosphere.
Nutrition Dietary Aide
The Ohio State University Wexner Medical Center
01.2012 - 05.2016
- Prepared meal trays for patients in accordance with individual dietary restrictions, utilizing active listening to address patient requests and concerns.
- Maintained and updated patient information using an electronic database.
- Engaged with patient families during visiting hours and assisted team members with various additional tasks.
Education
Bachelors of Social Work -
Capital University
Columbus, OhioAssociate of Applied Science - Social and Human Services
Columbus State Community College
Columbus, Ohio12.2021
Skills
- Care Coordination & Case Management
- Behavioral Health Interventions
- Patient Advocacy & Education
- Insurance Verification & Authorization
- Resource Navigation & Community Outreach
- Documentation & Compliance
- Interdisciplinary Team Collaboration
- Crisis Intervention & Problem-Solving
Timeline
Behavioral Health Case Manager
Southeast Healthcare
02.2025 - Current
Receptionist
Star House
07.2024 - 02.2025
Behavioral Health Specialist Intern
OhioGuidestone
03.2024 - 02.2025
Office Associate 2
Ohio Department of Education
04.2023 - 07.2024
Surgery Scheduler
Ohio Health Physicians Group
06.2021 - 04.2023
Unit Clerk
The Ohio State University Wexner Medical Center
05.2016 - 06.2021
Nutrition Dietary Aide
The Ohio State University Wexner Medical Center
01.2012 - 05.2016
Associate of Applied Science - Social and Human Services
Columbus State Community College
Bachelors of Social Work -
Capital University