Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Jordan

Sandston,VA

Summary

Compassionate, experienced, and motivated Leader in Human Resources bringing 17+ years of experience providing guidance on human resources topics and challenges. Committed to supporting staff with employee relations and unemployment claims as well ass efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.

Overview

22
22
years of professional experience

Work History

Human Resources Project Specialist

Estes Express Lines
Richmond, VA
03.2021 - 08.2022
  • Manage, recruit, hire, lead, train and develop Corporate Recruitment Team
  • Recruit, interview and hire qualified personnel to recruit for all active corporate openings using BrassRing Applicant Tracking System
  • Run reports, audit and summarize findings of departmental recruitment efforts to include candidate flow, time to fill and recruiter response time using BrassRing ATS and Oracle Cloud
  • Enter, track and run reports in Kronos system to evaluate employee's attendance
  • Track performance reports and metrics using BrassRing ATS and Oracle Cloud
  • Create, maintain and update department job descriptions
  • Conduct performance evaluations and create performance plans
  • Track team and department metrics for the bonus programs
  • Counsel employees including disciplinary measures up to and including termination
  • Train recruiters to administer recruitment efforts, interview, process drug testing, background checks, employment verifications and on-boarding new hires
  • Asses hiring practices; work with hiring managers and recruitment team to determine best resources to include sourcing, social media, job boards and job fairs to use for difficult to fill positions
  • Conduct new hire orientations for executive, salaried and hourly hires
  • Handle processing of I9’s to ensure required on-boarding documents are completed
  • Assess current and develop new processes for Human Resources Recruitment/ Talent Analytics department to streamline and enhance efficiency
  • Audit applications for candidates moving through the hiring process who require H1B or Green Card sponsorship
  • Track recruitment progress working with hiring manager and candidate to obtain all required documentation to ensure all necessary information is in place prior to hire
  • Track and monitor H1B and Green Card documents to ensure documents are filed in the required time lines
  • Complete all required documents with Immigration Attorney
  • Negotiate, assess, secure and maintain temp labor contracts for corporate and all field positions
  • Track spend for all temp labor and report on excessive spend by location and/or position
  • Assess temp labor use against hiring needs for each location used
  • Audit invoices for accuracy and process for payment
  • Maintain compliance with all federal, state and local employment laws in handling of all hiring and employee related functions
  • Create companywide communications and training material to include SOPs, FAQs and facilitate training

Human Resources Recruitment Manager

Estes Express Lines
Richmond, VA
06.2017 - 03.2021
  • Managed a team of two Human Resources Supervisors, up to 15 Human Resources Administrators/ Recruiters, and a Human Resources Clerk in handling the day-to-day functions recruitment in
  • Recruit, interview and hire qualified personnel to recruit for all active corporate openings using BrassRing Applicant Tracking System
  • Run reports, audit and summarize findings of departmental recruitment efforts to include candidate flow, time to fill and recruiter response time using BrassRing ATS and Oracle Cloud
  • Enter, track and run reports in Kronos system to evaluate employee's attendance
  • Track performance reports and metrics using BrassRing ATS and Oracle Cloud
  • Create, maintain and update department job descriptions
  • Conduct performance evaluations and create performance plans
  • Track team and department metrics for the bonus programs
  • Counsel employees including disciplinary measures up to and including termination
  • Train recruiters to administer recruitment efforts, interview, process drug testing, background checks, employment verifications and on-boarding new hires
  • Asses hiring practices; work with hiring managers and recruitment team to determine best resources to include sourcing, social media, job boards and job fairs to use for difficult to fill positions
  • Conduct new hire orientations for executive, salaried and hourly hires
  • Handle processing of I9’s to ensure required on-boarding documents are completed
  • Assess current and develop new processes for Human Resources Recruitment/ Talent Analytics department to streamline and enhance efficiency
  • Audit applications for candidates moving through the hiring process who require H1B or Green Card sponsorship
  • Track recruitment progress working with hiring manager and candidate to obtain all required documentation to ensure all necessary information is in place prior to hire
  • Track and monitor H1B and Green Card documents to ensure documents are filed in the required time lines
  • Complete all required documents with Immigration Attorney
  • Negotiate, assess, secure and maintain temp labor contracts for corporate and all field positions
  • Track spend for all temp labor and report on excessive spend by location and/or position
  • Assess temp labor use against hiring needs for each location used
  • Audit invoices for accuracy and process for payment
  • Maintain compliance with all federal, state and local employment laws in handling of all hiring and employee related functions
  • Create companywide communications and training material to include SOPs, FAQs and facilitate training
  • Maintained team job descriptions
  • Assessed current recruitment processes; created, updated and implemented new processes
  • Evaluated weekly, monthly and quarterly recruitment reports to determine effective recruitment processes across the company using BrassRing ATS and Oracle Cloud systems
  • Oversaw and audited contracts and negotiate new contracts for temp labor and recruitment advertising
  • Maintained compliance with all federal, state and local employment laws in recruitment and employee relations efforts
  • Create companywide communications and training material to include SOPs, FAQs and facilitate training
  • Monitored EEOC and legal changes across the US to adapt recruitment processes

Human Resources Recruitment Supervisor

Estes Express Lines
Richmond, VA
01.2013 - 06.2017
  • Oversaw functions of HR Administrators and Recruiters to ensure tasks, responsibilities and goals were met
  • Lead, trained, developed, and hired and staffed Human Resources Team
  • Tracked call center metrics and developed reports
  • Tracked team attendance and addressed performance related issues
  • Administered recruitment efforts, sourcing, interviewing, drug testing, background checks, employment verifications and onboarding new hires
  • Conducted new hire orientations; handle processing of I9’s and ensure required onboarding documents are completed
  • Oversaw updated and recommended changes within the ATS System
  • Researched and recommended strategies to fill challenging positions
  • Created, tracked and processed reports to evaluate recruitment efforts, job boards and invoices to determine effective resources and negotiate contracts
  • First line of contact for any hiring managers or employees regarding employee related concerns, discrimination accusations,
  • Conducted internal audits and summarized findings of employee relation concerns to guide management in resolution
  • Implemented new automated process to receive, process and report on unemployment claims and results; Prepared and analyzed unemployment reports
  • Oversaw the setup of opening new locations and ensured compliance to include posting of state and federal Labor Law posters
  • Monitored EEOC and legal changes across the US to adapt recruitment processes

Human Resources Lead

Estes Express Lines
Richmond, VA
03.2011 - 01.2013
  • Assisted with interviewing, hiring, training and leading Human Resources team
  • Developed and updated department SOP’s
  • Interviewed and recommended candidates to fill open team positions
  • Key team member in assessing, building, development, training and implementation of ATS system taking company from paper to online application process
  • Responded to employee and manager grievances as well as policy and procedure inquiries
  • Administered recruitment efforts, sourcing, interviewing, drug testing, background checks, employment verifications and onboarding new hires
  • Conducted new hire orientations; handle processing of I9’s and ensure required onboarding documents are completed
  • Handled inbound Toll-Free Recruitment Call Center and Employee Support Line in a high-volume call center environment
  • Processed unemployment claims
  • Gathered termination details, created protest letters, served as company representative for hearings
  • Assessed, negotiated, managed and audited use of all vendor contracts and invoices
  • Interacted with hiring managers, job applicants and employees regarding job openings
  • Coordinated job fairs and responsible for outreach
  • Developed comprehensive job descriptions with essential duties and competencies
  • Posted active positions to external job boards, newspapers, colleges, tech schools, industry specific magazines, etc
  • Developed reports to track results of job boards, spend and recruitment efforts to evaluate successful resources
  • Monitored EEOC and legal changes across the US to adapt recruitment processes

Human Resources Administrator/ Recruiter

Estes Express Lines
Richmond, VA
11.2004 - 03.2011
  • Processed unemployment claims
  • Gathered termination details, created protest letters, served as company representative for hearings
  • Handled employee relations disputes
  • Assessed, negotiated, managed and audited use of all vendor contracts and invoices
  • Interacted with hiring managers, job applicants and employees regarding job openings
  • Coordinated job fairs and responsible for outreach
  • Developed comprehensive job descriptions with essential duties and competencies
  • Posted active positions to external job boards, newspapers, colleges, tech schools, industry specific magazines, etc
  • Developed assessments to determine quality of candidate for positions
  • Sourced passive candidates using external job boards such as CareerBuilder, Indeed and Industry specific sites
  • Developed reports to track results of job boards, spend and recruitment efforts to evaluate successful resources
  • Monitored EEOC and legal changes across the US to adapt recruitment processes
  • Handled inbound Toll-Free Recruitment Call Center and Employee Support Line in a high-volume call center environment

Court of Justice Clerk

State of North Carolina General, Superior Court
Durham, NC, Durham
01.2000 - 08.2004
  • Guided families through the process of completing documents, opening estates, completing appropriate audits, establishing assets, distribution and closing estates
  • Assisted with filing foreclosures, adoptions, name changes, adjudications, and confidential proceedings
  • Prepared filings and appraised Clerk prior to hearings
  • Researched general statutes
  • Opened court
  • Handled dictations and Transcriptions of court proceedings
  • Created letters, forms and legal documents
  • Collection of court costs
  • Answered and directed inbound calls

Education

Certificate in Teaching Children The Bible - Teaching And Training

Child Evangelism Fellowship
Warrenton MO

Medical Office And Transcriptionist Certification - Medical Computer Specialty

ECPI Computer Institute
Raleigh, North Carolina
1997

Diploma - Medical Computer Specialty

1996

Skills

  • Employee Hiring
  • Human Resources Management Systems
  • Retention Program Development
  • Employee Orientation
  • Networking and Partnership Development
  • Employment Data Tracking
  • Work Complaint Handling
  • Transfer Coordination
  • Policy Interpretation
  • Policy and Procedure Writing
  • Promotion Coordination
  • Employment Recordkeeping
  • Candidate Searching
  • Recruitment Management
  • Industry-Specific HR Regulations
  • Performance Appraisal
  • Harassment Investigation
  • Termination Documentation
  • Affirmative Action Guidelines
  • Equal Employment Opportunity (EEO)
  • Procedures Compliance
  • Applicant Qualification
  • In-Person and Telephone Interviewing
  • Management Consulting
  • Compensation Structuring
  • HRIS Applications
  • Counseling Advice
  • Policy Implementation
  • Analytical and Critical Thinking
  • Resolving Complex Issues
  • Personnel Engagement
  • Talent Management
  • Employee Recognition
  • Consultancy and Advisory
  • Mitigation Projects
  • Employee Performance Management
  • HR Support
  • Orienting New Employees
  • Unemployment Claims
  • HR Trend Tracking
  • Complaint Response
  • Managing Employee Relations

Timeline

Human Resources Project Specialist

Estes Express Lines
03.2021 - 08.2022

Human Resources Recruitment Manager

Estes Express Lines
06.2017 - 03.2021

Human Resources Recruitment Supervisor

Estes Express Lines
01.2013 - 06.2017

Human Resources Lead

Estes Express Lines
03.2011 - 01.2013

Human Resources Administrator/ Recruiter

Estes Express Lines
11.2004 - 03.2011

Court of Justice Clerk

State of North Carolina General, Superior Court
01.2000 - 08.2004

Certificate in Teaching Children The Bible - Teaching And Training

Child Evangelism Fellowship

Medical Office And Transcriptionist Certification - Medical Computer Specialty

ECPI Computer Institute

Diploma - Medical Computer Specialty

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