Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Kearney

Memphis,USA

Summary

Experienced candidate with a strong background in customer service and office support. Efficiently manages various tasks with precision and professionalism. Demonstrates expertise in overseeing front office operations, including visitor greeting, phone call handling, message recording, and appointment coordination.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
05.2024 - 02.2025
  • Handled multi-line phone system and promptly transferred calls
  • Provided a high level of customer service to all clients
  • Compiled reports from information gathered through computer systems or other sources for management review
  • Tracked employee attendance records using timekeeping software applications
  • Managed digital and analog filing systems to protect confidential data
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Call Center Representative

Memphis Light, Gas, and Water
10.2020 - 01.2023
  • Built trust with customers through personalized conversations
  • Managed and resolved issues with customers during calls by following determined script
  • Proficiently handled high call volumes while maintaining quality service standards
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
  • Guided customers in troubleshooting technical issues and addressing customer service inquiries
  • Ensured customer satisfaction by following up on any unresolved issues or complaints
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Data Entry Clerk

Ark One Solutions
01.2017 - 10.2019
  • Monitored front desk traffic to support customer satisfaction
  • Handled multi-line phone system and promptly transferred calls
  • Answered questions about company location and hours of operation
  • Prepared agendas for meetings held in the office including preparing materials required for presentations or discussions
  • Compiled reports from information gathered through computer systems or other sources for management review
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

HIGH SCHOOL DIPLOMA -

Douglass High School
05.2016

Skills

  • Excellent Written And Verbal Communication Skills
  • Customer Support
  • Account Management
  • System Documentation
  • Call Center Operations
  • Quality Assurance Controls
  • Verbal And Written Communication
  • Data Gathering
  • Inbound Phone Call Management
  • Problem-Solving Skills
  • Logging Call Information
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Internal Revenue Service, IRS
05.2024 - 02.2025

Call Center Representative

Memphis Light, Gas, and Water
10.2020 - 01.2023

Data Entry Clerk

Ark One Solutions
01.2017 - 10.2019

HIGH SCHOOL DIPLOMA -

Douglass High School

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Christy Kearney