Christy Kellough
Grain Valley,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Brillient
Lee's Summir, MO
04.2024 - Current
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Provided support to other departments as needed to meet organizational goals.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Trained new employees on proper job functions and company policies and procedures.
- Trained, mentored and motivated employees to maximize team productivity.
- Led team of 40 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Researched and prepared reports required by management or governmental agencies.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Issued work schedules, duty assignments, and deadlines for staff.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance and work schedules.
- Developed work schedules according to workload and covered priority tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
CG III
Brilient
Lee's Summit, MO
11.2022 - 04.2024
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- ELIS Pre-Processing Peer Checks
- 910's Civil Surgeon Peer Checks
- ELIS Pre-Processing Training
GC II
Pacific Architects a& Engineers
Lee' Summit, MO
08.2019 - 11.2022
- Verified accuracy and completeness of data entry into the database system.
- Utilized specialized software applications related to the job role.
- Identified discrepancies between source documents and entered data.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Reviewed existing information for accuracy and made necessary corrections.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Identified and corrected data entry errors to prevent duplication across systems.
- Exceeded quality goals to support team productivity.
- Maintained data entry requirements by following data program techniques and procedures.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- NPWR AOS Checklist
- NPWR AOS Validations
- ELIS AOS Pre-processing
GCI
FCI Federal & Zimmerman Associates
Lee's Summit, MO
06.2016 - 06.2017
- Sorted and received files into the building.
- Moved files both electronically and physically to shelf locations.
- Consolidated T files into A files.
- Performed maintenance and repair on files.
- Name searched through various government programs.
- FOIA Scanning.
- Aduit Files
Access Specialist
Midcontinent Public Library
Grain Valley, MO
11.2009 - 06.2015
- Troubleshot technical issues with computers or other equipment used by patrons.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Provided reference and reader's advisory services to library patrons.
- Performed basic computer troubleshooting and maintenance tasks.
- Assisted patrons in locating and checking out library materials.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Researched information related to patron inquiries using print resources or online databases.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Processed interlibrary loan requests for patrons.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Processed payments from patrons for fines or fees associated with their accounts.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Enforced current library policies fairly with patrons.
- Answered patrons' questions and assisted in finding materials requested.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Returned books to circulation by placing on proper shelves.
- Coordinated and implemented children's and adult library programs and events.
- Processed new materials including books, magazines, and multimedia for circulation.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Managed interlibrary loan requests and processed returns in a timely manner.
- Implemented and helped manage summer reading program for children.
- Engaged with the community through outreach programs to promote library services.
- Utilized library database software to catalog, track, and update materials.
- Implemented and monitored compliance with library policies and procedures.
- Sorted books, publications, and other items according to established procedures.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Located books and periodicals for patrons.
- Inspected returned books for condition and due-date status and computed fines.
- Opened and closed library during specified hours and secured library equipment.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
Education
EKG/Lab - Phlebotomy, EKG's
Concorde Career College
Kansas City, MO09-1990
High School Diploma -
Northeast Law Public Service Military High School
Kansas City, MO05-1990
Skills
- Operations Management
- Performance monitoring
- Staff Supervision
- Safety oversight
- Customer Relations
- Task Delegation
- Management
- Team Training
- Production
- Scheduling Coordination
- Employee Development
- Leadership Skills - Successfully manages a team of 40
- Effective Communicator
- Highly Organized
Systems Fluency
- MS Office Suite
- RAILS
- ELIS
- PCQS
- CIS2
- CLAIMS 3
Timeline
Operations Supervisor
Brillient
04.2024 - Current
CG III
Brilient
11.2022 - 04.2024
GC II
Pacific Architects a& Engineers
08.2019 - 11.2022
GCI
FCI Federal & Zimmerman Associates
06.2016 - 06.2017
Access Specialist
Midcontinent Public Library
11.2009 - 06.2015
EKG/Lab - Phlebotomy, EKG's
Concorde Career College
High School Diploma -
Northeast Law Public Service Military High School
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