Christy Kelly

Checking in an out patients

Verifying all insurance medical and vision

Creating appointments. medical follow ups ,and annual eye exams.

Answering phones and routing calls.

Incoming and outgoing referral authorizations.

Checking\fixing daily transaction report.

Ordering and dispensing contact lens.

Refunds.

Preparing all patient charts for following day.

Confirming anointments.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Trained new employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.