Christy Klinetob
Berwick
Summary
Dynamic healthcare professional with extensive experience at Geisinger Health Plan, excelling in case management and patient advocacy. Proven ability to enhance patient outcomes through effective care coordination and relationship building. Skilled in case assessment and documentation, while fostering teamwork and clear communication to address complex patient needs.
Professional with experience in managing complex cases, bringing strong analytical and problem-solving skills. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in communication, conflict resolution, and strategic planning. Reliable and empathetic, ensuring comprehensive case management and positive outcomes.
Overview
30
30
years of professional experience
Work History
Complex Case Manager
Geisinger Health Plan
11.2022 - Current
- Facilitated timely access to healthcare services for patients by navigating insurance coverage and advocating on their behalf.
- Collaborated with healthcare providers to optimize care coordination, streamline communication, and improve overall patient experience.
- Ensured compliance with regulatory requirements and best practices in case management through diligent documentation and reporting.
- Provided ongoing education and support to patients and their families regarding.
- Promoted efficient resource utilization by closely monitoring case progress and adjusting care plans as needed.
- Enhanced patient care by implementing effective case management strategies and collaborating with multidisciplinary teams.
- Developed strong relationships with community organizations to expand available resources for patients requiring complex care.
- Identified gaps in care or services for high-risk patients, initiating interventions to address needs proactively.
- Participated in interdisciplinary team meetings focused on evaluating patient.
- Progress adjusting care plans as needed, and ensuring continuity of care.
- Reduced hospital readmissions through proactive discharge planning and post-discharge follow-up with patients.
- Improved patient outcomes by conducting comprehensive assessments and developing individualized care plans.
- Managed caseload to satisfy multiple patients with diverse needs.
- Completed psychosocial evaluations and needs assessments.
Assistant Director of Nursing
Family Care Home Health Agency
04.2021 - 11.2022
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Ensured adherence to safety guidelines for both patients and staff members during all aspects of clinical operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Clinical Coordinator RN
Berwick Hospital Center
03.2012 - 04.2021
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
- Developed educational materials and presentations for both internal staff members and community outreach programs related to healthcare topics.
- Managed clinical projects from inception to completion, ensuring that goals were met within budget constraints and timeframes.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Streamlined nursing operations for increased efficiency through effective scheduling and resource allocation.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Improved patient outcomes with thorough assessments, individualized care plans, and timely interventions.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Implemented quality improvement initiatives to continuously enhance patient care standards and overall performance metrics.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of 5 physicians, nurses, and support staff.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Registered Nurse and Licensed Practical Nurse
Berwick Hospital Center
05.1995 - 03.2012
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
- Expedited treatment plans by interpreting diagnostic tests accurately and collaborating with physicians on appropriate interventions.
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
- Administered medications and treatments as prescribed by physicians.
- Optimized resource utilization in the ER by managing supplies inventory levels and identifying opportunities to reduce waste.
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
- Reduced wait times by swiftly completing documentation and communicating effectively with medical staff.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Educated family members and caregivers on patient care instructions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Recorded details regarding therapies to keep patient charts updated.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
Associate of Science - Nursing
Luzerne County Community College
Nanticoke, PA05-2001
Skills
- Case assessment
- Healthcare
- Positive attitude
- Problem-solving
- Time management
- Organization and multitasking
- Clear communication
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Case documentation
- Relationship building
- Patient support
- Patient assessments
- Case planning
- Case needs assessment
- Care coordination
- Risk assessment
- Patient management
- Email and telephone etiquette
- Quality improvement
- Technology proficiency
Timeline
Complex Case Manager
Geisinger Health Plan
11.2022 - Current
Assistant Director of Nursing
Family Care Home Health Agency
04.2021 - 11.2022
Clinical Coordinator RN
Berwick Hospital Center
03.2012 - 04.2021
Registered Nurse and Licensed Practical Nurse
Berwick Hospital Center
05.1995 - 03.2012
Associate of Science - Nursing
Luzerne County Community College
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