Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christy Krapp

Atlanta,Georgia

Summary

Dynamic Key Account Manager with over 25 years of foodservice industry experience, playing a vital role in the management, growth, success, and retention of key customer accounts for a wide range of foodservice organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience, and achieving brand loyalty. Adept at performing within high-pressure and deadline-driven environments while driving full sales lifecycles, with a focus on profitability and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Senior Customer Success Manager

Frosty Acres Brands, Inc.
Atlanta, GA
08.2017 - Current
  • Company Overview: Independent Food Service Distributor Cooperative.
  • Oversee and collaborate with regional, multi-site accounts valued at $1.4B.
  • Persuade key decision makers to engage with over 600 manufacturers, suppliers, and producers to reduce financial losses from out-of-program competitors and enhance overall financial returns for cooperative and distributor.
  • Consistently deliver 3%-5% annual enhancement in KPIs.
  • Maintain leading sales team status through exceptional revenue and profit growth.

Sales Specialist

Acosta & The Core Group
Atlanta, GA
01.2009 - 07.2017
  • Developed enduring partnerships with key accounts through frequent engagements and follow-ups, securing a close ratio frequently surpassing 75%
  • Trained customers on product attributes and technical information to illustrate value.
  • Maintained current knowledge of company offerings to drive sales success.
  • Analyzed competitors, economic factors, and other critical aspects to enhance understanding of current market trends.
  • Continuously surpassed KPI targets by 10%-15% annually

Owner Operator

Sweet Christy's Catering
01.2000 - 01.2009
  • Led and executed all aspects of successful catering and event planning venture
  • Established and sustained client base exclusively through referrals and word of mouth by fostering long-lasting client relationships.
  • Managed full-cycle business operations to uphold efficiency and profitability.

Education

Bachelor of Science - International Business, French & Finance

Harbert School of Business
Auburn University

Skills

  • Consultative sales approach
  • Sales lifecycle management
  • Relationship management
  • Revenue growth
  • Effective communication
  • Conflict resolution
  • Negotiation skills
  • Customer advocacy
  • Data-driven decision making
  • Sales pipeline development
  • Staff training
  • Presentation skills
  • Time management

Accomplishments

  • Frosty Acres Brands Employee of the Quarter, Q2 2025
  • Selected to represent sales team on a private brand initiative review panel.
  • Nestle Professional Broker of the Year winner 2015

Timeline

Senior Customer Success Manager

Frosty Acres Brands, Inc.
08.2017 - Current

Sales Specialist

Acosta & The Core Group
01.2009 - 07.2017

Owner Operator

Sweet Christy's Catering
01.2000 - 01.2009

Bachelor of Science - International Business, French & Finance

Harbert School of Business

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