Christy Lalonde
Knoxville,TN
Summary
Accomplished Posting Clerk at Rusty Wallace Kia Knoxville, adept in Bank Reconciliation and renowned for exceptional customer service. Spearheaded process optimizations, enhancing financial accuracy and customer satisfaction. Proven track record in leadership, reducing complaints at Walmart, and streamlining ammunition management in the National Guard.
Overview
14
14
years of professional experience
Work History
Posting Clerk
Rusty Wallace Kia Knoxville
09.2021 - Current
- Assisted with month-end close procedures, enabling timely reporting to management for informed decisionmaking.
- Maintained accurate financial records for clients by consistently updating account information and ensuring timely postings.
- Streamlined posting processes by implementing efficient data entry techniques, resulting in increased accuracy and reduced errors.
- Improved the overall efficiency of the accounting department by cross-training in various functions, such as accounts payable and receivable.
- Processed high volumes of transactions accurately while adhering to strict deadlines, demonstrating exceptional time management skills.
Customer Service Manager
Walmart
04.2017 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Ammunition Specialist
United States Army National Guard
07.2010 - 07.2016
- Optimized storage space utilization for ammunition stockpile by implementing efficient organization methods and practices.
- Enhanced inventory accuracy for ammunition stockpile by utilizing modern tracking systems and software solutions.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
Education
High School Diploma -
Farragut High School
Knoxville, TN10.2006
Skills
- Bank Reconciliation
- Accounts Receivable
- Purchase Order Management
- Financial statement review
- Accounts Payable
- Customer Service
- Account Reconciliation
- Active Listening
Timeline
Posting Clerk
Rusty Wallace Kia Knoxville
09.2021 - Current
Customer Service Manager
Walmart
04.2017 - 08.2020
Ammunition Specialist
United States Army National Guard
07.2010 - 07.2016
High School Diploma -
Farragut High School
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