CHRISTY LANSKY
Grass Lake,MI
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
American 1 Credit Union
12.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Submitted loan applications to underwriter for verification and recommendation.
Servicing & Final Document Manager
Gold Star Mortgage
01.2020 - 12.2023
- Review new loan-set up and monitor controls of sub-servicers loan administration activities
- Review reports and collaborate with sub-servicer regarding delinquent loans to ensure adequate efforts are made to contact borrowers regarding agency guidelines
- Record applications for loan and credit, loan information, and disbursements of funds, using computers
- Maximize quality and productivity by enhanced training and team development
- Negotiate financial arrangements
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Keep team on task and promote collaboration by handling internal and external stakeholder complaints
- Process property tax payments for multiple states
Executive Assistant & Licensed Agent
Richmond Agency
01.2015 - 01.2020
- Manage and maintain executives' schedules, including travel arrangements
- Maintain trustworthy public relations with customers, vendors, and industry partners
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
- Assist support staff with daily calls, endorsements, payments, and general underwriting
- Coordinate and direct office services, such as records, departmental finances, and personnel issues to aid executives
- Collaborate for book creation of personal and commercial line sales, life, individual, and group health benefits
- Prepare responses to correspondence containing routine inquiries
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
Senior Agency Service Associate
Hanover Insurance Company
01.2008 - 01.2015
- Complete inquiries and follow up with customers to share findings and offer solutions
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Sell products to customers during routine service calls using strong cross selling abilities
- Subject matter expert in billing, processing, and underwriting
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
Education
Associates of Applied Science - Business Administration
Jackson College
Jackson, MI05-2025
Neuromuscular Therapy Certificate -
AAIMT
Ann Arbor, MI03.2008
Skills
- Financial Documentation
- Strategic Planning
- Cross-Company Collaboration
- Business Relations & Performance
- Team Leadership
- Operation & Business Optimization
- Operational Report Writing
- Program Advocacy & Oversight
- Performance Monitoring
- Program / Project Management
- Efficient Time Management
- Innovative Thinking
- Coaching and mentoring
Certification
- Property and Casualty License - Michigan Department of Insurance.
- Life and Health Insurance License - Michigan Department of Insurance.
- CISR Michigan Department of Insurance
Timeline
Branch Manager
American 1 Credit Union
12.2023 - Current
Servicing & Final Document Manager
Gold Star Mortgage
01.2020 - 12.2023
Executive Assistant & Licensed Agent
Richmond Agency
01.2015 - 01.2020
Senior Agency Service Associate
Hanover Insurance Company
01.2008 - 01.2015
Neuromuscular Therapy Certificate -
AAIMT
- Property and Casualty License - Michigan Department of Insurance.
- Life and Health Insurance License - Michigan Department of Insurance.
- CISR Michigan Department of Insurance
Associates of Applied Science - Business Administration
Jackson College
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