Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Larmar

Shreveport,LA

Summary

I have not Included in this resume, but I have had a strong work ethic since I was 13. Customer satisfaction has always been a goal. I worked in fine dining restaurants as frontline employee and management.

Overview

15
15
years of professional experience

Work History

Massage Therapist

Self
03.2017 - Current
  • Booked over a thousand appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records of over a thousand and designed long-term care programs for return customers.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Performed aroma therapies and specialized relaxation techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Prepared oils and lotions for massages.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Assessed clients over a thousand to determine appropriate massage techniques to apply.
  • Developed customized massage programs to meet unique requirements.
  • Maintained accurate and up-to-date client records of over a thousand.
  • Administered Swedish, deep tissue and sports massage techniques top over a thousand clients.
  • Educated clients over a thousand on benefits of massage and recommended home care techniques.

Assistant Manager

Dominos Pizza Inc.
05.2009 - 04.2013
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands, over 10 employees.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members, over 10 to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to hundreds of customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to hundreds of customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies to hundreds of customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Massage Therapist License - Massage Therapist

Blue Cliff College - Shreveport
Shreveport, LA
03.2013

Bachelor of Arts - Public Relations

Louisiana State University At Shreveport
Shreveport, LA
05.2002

High School Diploma -

Woodlawn Leadership Academy
Shreveport, LA
05.1987

Skills

  • Strong Manual Dexterity
  • Service Optimization
  • Customer Consultation
  • Front Desk Management
  • Reflective Listening
  • Administrative Procedures
  • Business Management

Relationship Building and Management

  • Wellness Programs
  • Range of Motion Improvement
  • Social Skills
  • Sales Expertise
  • Treatment Planning
  • Stress Relief Massage
  • Administrative Support
  • Customer Needs Assessment

Timeline

Massage Therapist

Self
03.2017 - Current

Assistant Manager

Dominos Pizza Inc.
05.2009 - 04.2013

Massage Therapist License - Massage Therapist

Blue Cliff College - Shreveport

Bachelor of Arts - Public Relations

Louisiana State University At Shreveport

High School Diploma -

Woodlawn Leadership Academy

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Christy Larmar