Christy Ledford
Valley Head,Alabama
Summary
Dynamic Hospitality Manager with a proven track record at Terrapin Hills Country Club, excelling in guest relations and staff training. Enhanced customer satisfaction through innovative marketing strategies and efficient event coordination. Skilled in complaint resolution and team development, fostering a culture of service excellence and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Terrapin Hills Country Club
05.2021 - Current
- Oversaw daily operations to deliver outstanding guest experiences and maintain service excellence.
- Streamlined staff scheduling to enhance workforce efficiency and fulfill event requirements.
- Designed and executed training programs to elevate team performance and service standards.
- Formulated and implemented innovative marketing strategies to drive club membership growth and enhance event bookings.
- Directed inventory management processes to guarantee sufficient supplies for events and daily operations.
- Enhanced customer service ratings through delivery of personable and attentive service.
- Cultivated a loyal customer base through consistent delivery of personalized attention and care.
- Oversaw daily operations to ensure seamless establishment functionality and exceptional service delivery.
- Executed planning and coordination of special events and promotions to enhance customer engagement.
Clerk/passport Agent
United States Postal Service, USPS
04.2015 - 08.2021
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Utilized automated sorting systems to enhance mail distribution accuracy.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained accurate records of postal transactions and inventory levels.
Housekeeper
Self Employed Services
01.2010 - 2015
- Managed daily cleaning operations, ensuring high standards of cleanliness and sanitation.
- Trained and mentored new housekeeping staff on best practices and safety protocols.
- Implemented efficient cleaning schedules to optimize time management and workflow.
- Conducted thorough inspections to maintain quality control across all assigned areas.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
Education
High School Diploma - College Preparatory
Model High School
Rome, GASkills
Employee scheduling
- Staff training and development
- Guest relations management
- Health and safety compliance
- Food safety regulations
- Reservation systems
- Facility management
- Recruitment and hiring
- Complaint handling
- Banquet operations
- Meeting planning
- Vendor negotiation
- Wine and beverage service
- Club management
- Housekeeping management
- Exceptional communication
- Guest communication
- Customer rapport
- Hospitality best practices
- Client relationship management
- Reservation management
- Guest services
- Hospitality and service industry background
- Guest complaint resolution
- Team member development
- Timely complaint resolution
- Guest conflict resolution
- Food and beverage operations
- Training and mentoring
- Teamwork and leadership
- Supply purchasing
- Computer skills
- Customer service
- Shift scheduling
- Special event coordination
- Guest experiences
- Reservations management
- Facilities management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
Certification
Safeserve restraint management and food safety certification
Timeline
Hospitality Manager
Terrapin Hills Country Club
05.2021 - Current
Clerk/passport Agent
United States Postal Service, USPS
04.2015 - 08.2021
Housekeeper
Self Employed Services
01.2010 - 2015
High School Diploma - College Preparatory
Model High School