Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Christy Lee

Spring, TX, US,TX

Summary

Customer-oriented General Manager with 20+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

35
35
years of professional experience
1
1
Certification

Work History

General Manager

Dennys Restaurant
Houston, TX
06.2021 - 03.2024
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Oversaw product development initiatives from concept through completion stages.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.

General Manager

Dennys Restaurant
Houston, TX
08.2019 - 06.2021
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operation
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • s well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Manager

Dennys Restaurant
Houston, TX
06.2015 - 05.2019
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.

Bar Manager

Embassy Suites
Denver, CO
09.1990 - 04.2015
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted with planning special events such as wine tastings or cocktail parties.

Bookkeeping Assistant

City Of Denver
Denver, CO
09.1989 - 09.1990
  • Maintained accurate records of financial transactions and organized ledgers.
  • Verified accuracy of invoices and other accounting documents or records.
  • Provided customer service regarding billing inquiries.
  • Researched discrepancies between invoices and purchase orders.
  • Assisted external auditors during annual audits by providing requested documents in timely manner.
  • Processed documents within anticipated timeframes to assist senior leadership.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.

Education

Associate of Applied Science - Business Admiration

Community College of Denver
Denver, CO
09-1992

High School Diploma -

South High School
Denver, CO
08-1989

Skills

  • Customer Retention
  • Advertising and marketing
  • Business Development
  • Staff Supervision
  • Expense Control
  • Schedule Management
  • P&L Management
  • Customer Relationship Management
  • Quality Management
  • Loss Prevention
  • Communication Skills
  • Staff Development
  • Staff Training and Development

Affiliations

  • Going to Church
  • Fishing
  • Cooking
  • Reading

Certification

  • Serve Safe
  • Food Handlers

References

References available upon request.

Timeline

General Manager

Dennys Restaurant
06.2021 - 03.2024

General Manager

Dennys Restaurant
08.2019 - 06.2021

Manager

Dennys Restaurant
06.2015 - 05.2019

Bar Manager

Embassy Suites
09.1990 - 04.2015

Bookkeeping Assistant

City Of Denver
09.1989 - 09.1990

Associate of Applied Science - Business Admiration

Community College of Denver

High School Diploma -

South High School

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Christy Lee