Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Leggett

Tarboro,NC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Customer Service Associate

Walgreens
09.2021 - Current
  • Assisted high volume of customers daily with positive attitude and ensuring exceptional service and satisfaction.
  • Maintained extensive product knowledge, delivering accurate and detailed information to customers.
  • Promptly answered customer calls, minimizing on-hold wait times.
  • Actively listened to customer concerns, addressing issues swiftly and escalating major problems as needed.
  • Consistently achieved high customer satisfaction levels through empathy, patience, and effective problem-solving.
  • Processed transactions accurately, ensuring timely cash handling and register operations.
  • Assisted in training new associates on company policies and customer interaction protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed inventory levels, ensured efficient restocking of shelves.
  • Operated and maintained advanced photo processing and printing equipment to produce high-quality prints, enlargements, and film developments.
  • Assembled and finished a wide range of photo merchandise, including photo books, canvas wraps, posters, and mounted prints.

Manager

LUCKY DOLLAR
01.2016 - 11.2019
  • Administered cash handling tasks, including depositing funds into gaming machines for customers.
  • Responsible for timely payment of customer winnings.
  • Executed cash extraction from gaming systems multiple times during shift.
  • Coordinated staff scheduling and handled payroll processing effectively.
  • Conducted regular audits of cash drawers, maintaining accuracy and accountability in financial transactions.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Employee management, ensuring adherence with safety regulations for a safe and secure environment for employees and customers alike.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved customer satisfaction scores by training staff in customer engagement techniques.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

BLOW MOLD PROCESSOR/ MACHINE OPERATOR

GENERAL FOAM PLASTICS
09.2012 - 12.2015
  • Managed blow mold machine, removed excess plastic, coated molds, packaged and dispatched
  • Operated machinery to efficiently produce products, ensuring adherence to safety protocols.
  • Monitored production processes to maintain quality control and minimize waste.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

RECEPTIONIST/ MANAGER

LANCASTER U-STORE IT & U-HAUL
03.2007 - 08.2011
  • Efficiently managed employee schedules and processed payroll for timely payments.
  • Handled customer calls, filed paperwork, and processed payments for rentals and storage.
  • Maintained accurate records of all incoming payments for auditing purposes.
  • Assisted in eviction procedures and coordinated bin lockouts to ensure compliance.
  • Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
  • Increased overall client retention rate by consistently delivering exceptional service and fostering positive relationships with customers.

Education

Certificate -

EDGECOMBE COMMUNITY COLLEGE
Tarboro, NC
01.2011

HIGH SCHOOL DIPLOMA -

SOUTHWEST EDGECOMBE HIGH SCHOOL
Pinetops, NC
01.2009

Skills

  • Monetary handling
  • Interpersonal communication
  • Machinery operation
  • Administrative filing
  • Receptionist tasks
  • Microsoft Office expertise

Timeline

Customer Service Associate

Walgreens
09.2021 - Current

Manager

LUCKY DOLLAR
01.2016 - 11.2019

BLOW MOLD PROCESSOR/ MACHINE OPERATOR

GENERAL FOAM PLASTICS
09.2012 - 12.2015

RECEPTIONIST/ MANAGER

LANCASTER U-STORE IT & U-HAUL
03.2007 - 08.2011

Certificate -

EDGECOMBE COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

SOUTHWEST EDGECOMBE HIGH SCHOOL

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