Christy Lister
Perry,GA
Summary
I am a dependable individual with a strong work ethic able to multitask seeking a position with a company that has a team driven atmosphere where I can utilize my knowledge and work experience to provide patient focused care and quality customer service devoted to giving every client a positive and rewarding experience.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
The Sheridan Group, Insurance Broker
Conyers, GA
10.2024 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions primarily from customers regarding products and services offered by the company.
Medical Administrative Office Manager
Internal Medicine, Howard Ellison MD
Conyers, GA
01.2004 - 08.2024
- Greeted patients and clients with a friendly attitude to show each individual care and concern for a positive experience, whether in person or over the phone.
- Answered multiple phone lines, scheduled appointments, verified insurance, and collected updated patient medical records from outside sources or specialists prior to appointments.
- Obtain and document in the chart any completed quality measures, or populate prior to the appointment preventative or chronic care screening templates for measures overdue for patients with diabetes, chronic kidney disease, depression, and preventative screenings to obtain on the day of the appointment.
- Processed referrals from primary care physicians.
- Ordered medical and administrative office supplies.
- Refill medications, and report diagnostic results under the direction of the medical provider. Order immunizations. Inventory management. Making sure patients are up to date on their appointments.
- Assisted with ordering and scheduling diagnostic tests, such as labs, X-rays, MRIs, and CT scans, along with making sure appropriate prior authorizations are obtained.
- Provided administrative support to clinical staff, including medical documentation and credentialing issues. Managed front and back-office staff. Organize training for medical staff on medical diagnostic equipment and monitors.
- Performed accounts payable/receivable.
- Claims, billing, and coding.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues and verify insurance coverage.
- Worked directly with patients, providing quick answers in all aspects, including billing questions.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Administrative Assistant
Family Practice, Katharine W. Sanders
Conyers, GA
01.1992 - 01.2003
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Processed referrals from primary care physicians and specialists as needed.
- Processed incoming mail such as invoices, payments and correspondence.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
- Verified accuracy of medical codes on claims prior to submission.
- Greeted patients, verified insurance coverage and collected copayments.
- Maintained a filing system for patient records and physician orders.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Ordered office supplies and maintained inventory levels of medical supplies.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Answered phone calls to provide assistance, information, and medical personnel access.
Skills
- Confirm insurance benefits and prepare charts prior to patient appointments
- Billing, coding, and claims processing
- Posting of patient payments and insurance payments
- Correct any coding or modifier errors, and address claim denials
- Collect correct patient demographics, and insurance data
- Proficient in Athena EHR with 7 years of experience and some knowledge of Epic
- Assist patients with understanding insurance benefits, and patient balance inquiries
- Multi-line phone operations
- Interpersonal relationship building
- Professionalism and discretion
- Correspondence management
- Patient care and confidentiality
- Basic accounting
- Medical transcription experience
- Appointment coordination
Timeline
Administrative Assistant
The Sheridan Group, Insurance Broker
10.2024 - Current
Medical Administrative Office Manager
Internal Medicine, Howard Ellison MD
01.2004 - 08.2024
Medical Administrative Assistant
Family Practice, Katharine W. Sanders
01.1992 - 01.2003
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