Christy Mann
Colorado Springs,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager/Bookkeeper
The Construction Management Group Of Colorado, LLC
Colorado Springs, CO
05.2019 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Completed bi-weekly payroll for company employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
Office Manager
Total Roofing & Reconstruction
Colorado Springs, CO
01.2017 - 03.2019
- Maintained computer and physical filing systems.
- Answered multiple line phone system
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling for 20+ project managers
- Developed standard operating procedures for all administrative employees.
- Maintained CRM database with customer updates and report generation.
Administrative Assistant
First General Servicies
Colorado Springs, CO
01.2017 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Service Center Supervisor/Teller Supervisor/Loan Officer
Ent Federal Credit Union
Colorado Springs, CO
05.1996 - 08.2007
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Skills
- Staff Training
- Policy and Procedure Modification
- Report Preparation and Analysis
- Payroll Administration
- Intuit QuickBooks
- Preparing and Submitting Request for Proposal's
- Remote Work Coordination
- Skilled in Microsoft Office
- Employee Motivation
Timeline
Office Manager/Bookkeeper
The Construction Management Group Of Colorado, LLC
05.2019 - Current
Office Manager
Total Roofing & Reconstruction
01.2017 - 03.2019
Administrative Assistant
First General Servicies
01.2017 - 11.2017
Service Center Supervisor/Teller Supervisor/Loan Officer
Ent Federal Credit Union
05.1996 - 08.2007
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