Christy Manning

• Prepared registered and certified mail for dispatch.
• Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
• Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
• Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
• Routed agreements, contracts and invoices through signature process.
• Asked signers if the information contained in the document was true.
• Received and screened high volume of internal and external communications.
• Managed day-to-day business operations.
• Reconciled daily sales, returns and financial reports in QuickBooks.

• Work at Home Inbound Customer Service Representative
• Maintained positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions.
• Worked from home with high level of computer knowledge
• Navigate through multiple systems and entered information with function keys while speaking with customers on the phone.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment

• Monitored and managed stock and pricing for several product lines.
• Updated store planograms in collaboration with management.
• Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.
• Reorganized sales floor to promote sales, displaying high demand products in prime locations.
• Planned and coordinated product availability for advertising and promotion purposes.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Folded and arranged merchandise in attractive displays to drive sales.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.

STAYED HOME AND RAISED MY SON

• Kept thorough records of service actions and customer information.
• Organized claims paperwork and booked appointments with customers.
• Stayed up to date on factory announcements and recalls.
• Managed logistics of incoming and outgoing components shipments.
• Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Gathered paperwork and contacted customers to book appointments.
• Maintained detailed service and customer records.
• Processed claim paperwork and followed up on missing information to complete processing.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Monitored factory recalls and announcements to stay on top of changes.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Calculated adjustments, premiums, and refunds.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Checked documentation for accuracy and validity on updated systems.
• Coordinated with contracting department to resolve payer issues.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.