Summary
Overview
Work History
Education
Skills
Timeline
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Christy Manning

Calhoun Falls,SC

Summary

Driven and dependable, with a solid background in customer service and cash handling, honed at companies like Sykes Enterprises. Excelled in resolving customer complaints, boosting loyalty by mastering POS systems and conflict resolution. Demonstrates exceptional patience, empathy, and organizational abilities, ensuring high accuracy in transactions and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Cashier/Cook Specialist

Burger King
09.2021 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/Cook's Assistant

Hardees Fast Food
06.2018 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Sykes Enterprises, Incorporated
06.2015 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed approximately 50 calls and emails per day from and to customers.

Education

High School Diploma -

Elbert County High School
Elberton, GA
05.2011

Skills

  • Customer Service
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Reliability and punctuality
  • Customer Relations
  • Basic Math Competence
  • Payment Processing
  • Conflict Resolution
  • POS Systems
  • Sales expertise
  • Point of sale operation
  • Reliable and Responsible
  • Active Listening
  • Team Leadership
  • Microsoft Office
  • Attention to Detail

Timeline

Cashier/Cook Specialist

Burger King
09.2021 - 04.2024

Cashier/Cook's Assistant

Hardees Fast Food
06.2018 - 09.2021

Customer Service Representative

Sykes Enterprises, Incorporated
06.2015 - 05.2018

High School Diploma -

Elbert County High School

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Christy Manning