Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTY MARTINEZ

Bakersfield,CA

Summary

Administrative & Client Services Professional: Maximizing Customer Satisfaction & Organizational Operations Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

FC Associate 1 (Stower, Picker, Packer)

Amazon
10.2020 - 05.2022
  • Support all inbound and outbound packages and orders, ensuring that products are selected accurately and in the appropriate quantity for timely distribution to the appropriate location
  • Assess and visually inspect all merchandise for damage, preemptively placing inventory into the appropriate location to ensure that customers receive fully functional inventory
  • Stored all merchandise into the proper bins within the warehouse to support efficient and on-time deliverable performance
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Evaluated merchandise for irregularities, flaws, or damage before packing.
  • Selected packing materials based on size, quantity, and fragility of package contents.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Picked and packed order items.
  • Kept work areas neat, clean, and free from debris.

Office Manager

Stephen W. Elder, D.C.
12.2017 - 09.2020
  • Oversaw all facets of patient appointment scheduling, initiating communication with patients as appropriate to ensure that individuals arrive on time and within the appropriate information and documentation
  • Provided exceptional customer service and support to all individuals, facilitating consistent communication to ensure that patients’ expectations are met and exceeded at all times
  • Maintained accurate and up-to-date patient files, sustaining the privacy and security of all patient information
  • Confirmed that all past due accounts were in the appropriate standing, developing payment and other plans to promote balanced accounts and collecting all co-pays
  • Completed all bank deposits and insurance claims, executing on time billing and assessing all patients’ insurance information
  • Coordinated office management duties, facilitating an environment rooted in mutual respect to enhance patient satisfaction.
  • Created, maintained and updated filing systems for paper and electronic documents.

Administrative Assistant

Around the Clock
08.2014 - 09.2015
  • Supported a high volume of customer calls, communicating essential information to all individuals promptly to support informed decision-making
  • Ensured that all internal and external documentation and recordkeeping, performing data entry for both new and existing clients promoted client satisfaction and longevity with the organization
  • Oversaw the performance of all billing via QuickBooks and updated patient profiles with pertinent information, communicating information to patients in addition to feedback and recommendations as appropriate
  • Created all employee badges and updated the payroll database as appropriate with pertinent information so that employees were accurately compensated for work performed.
  • Documented patient information for both new and existing accounts to maximize medical personnel assessment and informed decision-making across patients’ individual health needs.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Diploma -

North High School

Skills

Customer Service & Support

  • Benefits Administration
  • Billing & Bank Deposits
  • Office Management
  • Issue & Conflict Resolution
  • Regulatory Compliance
  • Warehousing & Merchandising
  • Scheduling
  • Accounts Receivable & Payable
  • QuickBooks
  • Compulink
  • Bank Deposits
  • Medical Billing
  • Microsoft Office
  • Medical Billing & Assisting
  • Staff Scheduling
  • Customer Service
  • Fulfillment Processing

Timeline

FC Associate 1 (Stower, Picker, Packer)

Amazon
10.2020 - 05.2022

Office Manager

Stephen W. Elder, D.C.
12.2017 - 09.2020

Administrative Assistant

Around the Clock
08.2014 - 09.2015

Diploma -

North High School

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CHRISTY MARTINEZ