Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Quote
Timeline
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Christy McDevitt Paquin

Christy McDevitt Paquin

Riverside,CA

Summary

Customer Service Specialist skilled in prioritization and multi-tasking within a fast-paced environment. Collaborative team player who consistently achieves personal and business objectives. Expertise in effectively resolving escalated customer support issues.

Overview

25
25
years of professional experience
3
3
Certification

Work History

Customer Service Manager

Curb Stickers
Riverside, CA
07.2017 - Current
  • Customer Service
  • Processing orders, sending out proofs, printing/cutting of orders, AP/AR, Web design, Social media posting and shipping/installation of product.
  • Explored next stages in career as a result of Covid-19

Customer Service Representative

Gorilla Marketing
Riverside, CA
03.2023 - 07.2024
  • Support the goal of company sales to increase sales and gross profit margins with new and existing accounts.
  • Presenting creative service solutions.
  • Providing best-in-class customer service.
  • Service clients and Sales Executives.
  • Establishing rapport and maintaining positive relationships.
  • Being the product and service expert
  • Presenting creative product and service solutions.
  • Managing the order processing and client confirmation process.
  • Providing best-in-class customer service.
  • Meet or exceed established gross profit margin goals.

Fleet Administrator

GreenPower Motor, Inc.
Rancho Cucamonga, CA
03.2022 - 01.2023
  • Maintained accurate records of all fleet-related documents including contracts, invoices and license plates.
  • Assisted in preparing budget proposals for the purchase or lease of new vehicles based on operational requirements.
  • Analyzed data from GPS tracking systems to identify areas of improvement in terms of route optimization.
  • Managed daily operations of the fleet by scheduling deliveries, pickups and other transportation needs.
  • Processed paperwork for driver licensing applications and renewals in accordance with local legislation.
  • Coordinated with external suppliers for the provision of services such as repairs, maintenance and leasing agreements.
  • Monitored all fleet related activities such as fuel consumption, service schedules and insurance renewals.
  • Issued reminders to drivers regarding upcoming servicing dates or expiry dates for vehicle registrations.
  • Researched available options for reducing overall costs associated with operating a company's fleet.
  • Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.

Quality Assurance Inspector

Restoration Hardware
Ontario, CA
04.2021 - 02.2022
  • Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
  • Performed visual inspections of products to ensure product quality.
  • Evaluated supplier performance based on their ability to meet established standards for quality control.
  • Assisted with developing policies and procedures related to quality assurance standards.
  • Analyzed rejected materials and determined root cause of failure or defect.
  • Investigated customer complaints regarding product quality issues.
  • Prepared reports summarizing findings from inspections and testing activities.
  • Provided feedback to management on process improvements needed in order to meet customer requirements.
  • Conducted daily and weekly inspections of products, ensuring all items met production specifications.
  • Instituted standards for inspection and waste control, resulting in 99% decrease in overall expenditure.
  • Coached 8 quality insurance members on all inspection processes.

Logistics Coordinator

Tireco, Inc
Fontana, CA
01.2018 - 03.2020
  • Partnered with several vendors and external suppliers to safeguard efficient and accurate fulfillment of company orders.
  • Coordinated shipping and delivery of tire products, ensuring daily shipments were on time to revamp customer satisfaction.
  • Optimized process of ordering and receiving supplies to reduce wait times by 80%
  • Oversaw vendor performance database invoicing and administered internal sales order records.
  • Collaborated closely with engineering departments for movement of goods or repair items.
  • Streamlined procedures to assure ongoing adherence with Government Export Controls

Account Executive Assistant

Houghton Mifflin Harcourt Publishing Company
Los Angeles, CA
10.2009 - 10.2017

Education

Some College (No Degree) - Business Law

Riverside City College
Riverside, CA

Skills

  • Sales Promotion
  • Quality Assurance
  • Talent Development
  • Report Preparation
  • Schedule Coordination
  • Training and mentoring

Certification

  • Real Estate Certificate

Real Estate Practice, Certificate # 1019-88

March 2016

  • Real Estate Certificate

Real Estate Principles, Certificate #3310-12

December 2015

  • Real Estate Certificate

Real Estate Property Management, Certificate #1235-91

November 2015

Accomplishments

  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Representative

Gorilla Marketing
03.2023 - 07.2024

Fleet Administrator

GreenPower Motor, Inc.
03.2022 - 01.2023

Quality Assurance Inspector

Restoration Hardware
04.2021 - 02.2022

Logistics Coordinator

Tireco, Inc
01.2018 - 03.2020

Customer Service Manager

Curb Stickers
07.2017 - Current

Account Executive Assistant

Houghton Mifflin Harcourt Publishing Company
10.2009 - 10.2017

Some College (No Degree) - Business Law

Riverside City College

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Christy McDevitt Paquin