Christy McElhaney

Managed Web-Based Applications; SwaS, Backup and Restoration of Cloud Hosted Data

• Orchestrated User and Roster Syncing Of 30+ Applications Via APIs, Flat Files and 3rd Party Software
• Admin Management of District's SIS (Student Information System), LMS (Learning Management System), Content Management System, and Presided Over 34 Additional Applications from Purchase to Implementation, Including Training, Management of Administrative Rights, and Provided Support
• Extensive Proficiency in Current Popular Office Productivity Software Including MS Office, Office 365, and Google Drive Applications, including Follett Destiny Media Center Software, Virtru Email Encryption Software, Canvas LMS, SchoolBlocks CMS and Infinite Campus SIS
• Performed Training and Onboarding of Multiple Large Scale, Mission Critical Applications via a Train the Trainer and Creating Reference Documentation
• Managed Databases Using Information from Other Systems Via SQL Job Management; Performed Basic SQL Scripting for Creating Flat Files and Assessing Accuracy and Integrity of Data
• Presided Over, and Implemented Project Management Software Including ClickUp and Trello
• Evaluated, Implemented Cloud Based Ticketing System from OOBE Ground Up and Deployed to District Staff, and Students, Including an Added Integrated Maintenance Department Module
• Maintained Security and Provided Data for State and Federal Reporting, Including FERPA/PII and HIPAA.
• Used Slide decks, Presentations and Demonstrations to design training for new employees on a weekly basis to increase district retention of personnel.

• Full Scope Technical Support for Staff Of 250 Administrators (1100 Total Users) and School Board, from Active Directory Account Creation to Purchase, Implementation, Training and Support For Laptops, Desktops, Servers, IPads, Cell Devices, Boardroom, and 500 District Owned Cell Phones (Android and IOS)
• Troubleshoot and Resolve End User's, Network and Wireless Network Issues
• Server Setup, Server Based Security and Folder Maintenance for Individuals and Groups
• Provide Training and Support for Cloud Based Applications Including OneDrive, Google Drive, TEAMS, and SwaS Based Systems
• Active Directory Administration for Users and Computers
• Build and Maintain Print Servers and Manage 200 Network Printers/Copiers
• Troubleshoot POE For Phones and Maintain VoIP Phone Database
• Served as Project Manager for Implementation and Upgrades of Implementation of Key Systems
• Utilized SCCM to Create OS Images, Modify Images, and Deploy Software and Updates for Windows Based Systems
• Office 365 Implementation, Including Office 365 User Setup, Maintenance and End User Training, And TEAMS Management
• Perform Server Backups and Restore Using Microsoft Windows Backup/Restore Utilities
• Audio/Visual Meeting Room Setups, Including Skype for Business and Zoom, and Interactive Boards
• Utilize JAMF Management System for Support, Tracking and Maintenance of IOS And MAC OS Devices.

• Manage IT Projects For Customers from Conversion, Hardware Compatibility to Implementation, Training and Post-Implementation Support for School Districts Across the United States
• Troubleshoot Network Issues and Wireless Issues During Implementation in Various Client Environments
• Serve as Liaison for Company Providing On-Site Support and Remote Customer Support Using Skype For Business And Webex
• Test Software Updates and Enhancements, Documenting Plus and Deltas to Developers
• Performed Server Backups and Restore Of Data.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Prepared and presented supplementary learning material to support structured lessons to promote success with software implementations