Christy McGlynn
Readfield,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Regional Director
Groups Recover Together
03.2020 - Current
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day production activities in accordance with business objectives.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mentored and coached team members to foster productive and engaging work environment.
Operations Specialist
Groups Recover Together
02.2019 - 03.2020
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Office Coordinator
Groups Recover Together
05.2018 - 02.2019
- Manage patient flow in the office, including check-in, payment, prescriptions, and initiate urine analysis -Coordinate with physicians on scheduling and patient needs
- Maintain client information in EMR -Provide exceptional customer service, in person and by phone, and help clients troubleshoot issues that affect their treatment -Oversee day-to-day office operations
Practice Coordinator
MaineGeneral Health
04.2016 - 09.2017
- Initiates and maintains flow of personnel forms required by Human Resources
- Coordinates providers' schedules, patient appointment schedules and clerical staff schedules
- Helps establish/implement goals, objectives, policies, procedures and systems for the practice
- Participates with the management team in the selection, training and orientation of the support staff
- Responsible for work assignment and daily operations
- Supervises, evaluates and orients staff
- Compiles fair, accurate and timely evaluation of employees based on actual job performance and input from others
- Reviews evaluations with Service Director
- Demonstrates performance, which is consistent with the organization mission, values, and quality improvement standards
- Promotes a culture of customer service centered on care
- Elements of performance will include teamwork, innovation, respect, corporation and honesty which create a positive image of leadership across the organization.
Medical Assistant
MaineGeneral Health
03.2007 - 04.2016
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Inventory and order medical, lab, or office supplies or equipment.
Certified Residential Medication Aide
Alternative Service INC.
03.2004 - 03.2007
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Education
Master of Business Administration (M.B.A.) - Business in Health Care
Purdue Global
01.2018
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, Health Care
Kaplan University
01.2014
Associate's degree - Medical/Clinical Assistant
Andover College
01.2007
Skills
Hospitals
- Healthcare Management
- EMR
- Clinical Research
- HIPAA
- Patient Safety
- CPR Certified
- Healthcare Information Technology
- Performance Reporting
- Problem Solving
- Emotional Intelligence
- Team Leadership
- Decision Making
- Operations Management
- Partnership Development
- Staff Oversight
Timeline
Regional Director
Groups Recover Together
03.2020 - Current
Operations Specialist
Groups Recover Together
02.2019 - 03.2020
Office Coordinator
Groups Recover Together
05.2018 - 02.2019
Practice Coordinator
MaineGeneral Health
04.2016 - 09.2017
Medical Assistant
MaineGeneral Health
03.2007 - 04.2016
Certified Residential Medication Aide
Alternative Service INC.
03.2004 - 03.2007
Master of Business Administration (M.B.A.) - Business in Health Care
Purdue Global
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, Health Care
Kaplan University
Associate's degree - Medical/Clinical Assistant
Andover College
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