Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Christy Mcinturff

Elizabethon,TN

Summary

Dynamic customer service professional with a proven track record at Goody's Family Clothing, excelling in cash handling and complex problem-solving. Recognized for enhancing customer satisfaction and loyalty through empathetic communication and efficient transaction processing. Committed to maintaining high standards of professionalism and integrity in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Cashier

Goody's Family Clothing
02.2007 - 12.2009
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Managed purchase and return processes for cash and card transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints professionally, maintaining a positive brand image, and fostering customer returns.
  • Facilitated customer enrollment in reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Increased customer loyalty and retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Established weekly sales displays featuring new merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Customer Service Representative

Finger Hut Family
05.2003 - 04.2006
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed challenging calls, delivering solutions that benefited customers and the organiz
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Guided customers through website navigation and online order placement.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Drive-Thru Cashier

Burger King, Daly City
02.2001 - 06.2003
  • Processed payments accurately at drive-thru and front counter.
  • Fostered a positive and inviting atmosphere in dialogues with employees and visitors.
  • Ensured cleanliness and orderliness of workstations in compliance with rigorous health and safety standards.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Maintained strict compliance with food safety and sanitation protocols.
  • Handled cash transactions in a busy drive-thru with precision and speed.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Executed cash handling tasks in accordance with company standards.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Improved team productivity by assisting with food preparation during peak hours when needed.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Resolved issues promptly and courteously.
  • Supported store management by performing inventory checks and restocking items as needed throughout shifts.
  • Balanced cash drawer at beginning and close of shift.

Education

High School Diploma -

David Crockett High School
Jonesborough, TN
05.2001

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Cleaning and sanitizing
  • Cash handling
  • Reliability and punctuality
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Refunds and exchanges
  • Complex Problem-solving
  • Merchandise restocking
  • Refund handling
  • Guest inquiries
  • Attention to detail
  • Product recommendations
  • Returns processing
  • Point of sale operation
  • Order verification
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Credit card processing
  • Basic math
  • Sales transactions
  • Promotions and discounts
  • Credit and cash transactions
  • Exchanges processing
  • Hospitality and accommodation
  • Dependability and reliability
  • Receipt handling
  • Online orders preparation
  • Merchandise exchange
  • Ordering and stocking
  • Checkout monitoring
  • Problem-solving
  • Honest and dependable

Timeline

Cashier

Goody's Family Clothing
02.2007 - 12.2009

Customer Service Representative

Finger Hut Family
05.2003 - 04.2006

Drive-Thru Cashier

Burger King, Daly City
02.2001 - 06.2003

High School Diploma -

David Crockett High School

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Christy Mcinturff