Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Family
Additional Information
Timeline
Generic

Christy Mc Laughlin

Elmhurst,IL

Summary

Detail-oriented professional with extensive experience at Elmhurst Hospital, excelling in data entry and customer service. Proven ability to enhance data accuracy and maintain confidentiality while managing multiple priorities. Strong problem-solving skills and a commitment to quality assurance have consistently improved operational efficiency and patient satisfaction.

Diligent Desired Position with keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills.

Organized and efficient Data Entry Clerk with Number years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

International Shipping Company
06.2002 - 12.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Ophthalmology Technician

La Grange Hospital
01.2003 - 07.2004
  • Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
  • Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
  • Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
  • Contributed to the practice''s growth by actively participating in marketing initiatives and community outreach events.
  • Increased clinic revenue_ through effective sales techniques when recommending optical products such as frames, lenses, or coatings to patients.
  • Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
  • Reduced wait times for patients through efficient scheduling and organization of appointments.
  • Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.
  • Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
  • Collaborated with other healthcare professionals_ to provide comprehensive eye care services to patients.
  • Ensured accurate billing practices by verifying insurance information and submitting claims promptly after treatment sessions.
  • Promoted preventive eye care by counseling patients on the importance of regular eye exams and screenings for early detection of potential issues.
  • Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during operations.
  • Contributed to increased patient satisfaction by assisting in the fitting, dispensing, and adjusting of eyewear.
  • Improved clinic efficiency by maintaining up-to-date records of patient medical histories, test results, and prescriptions.
  • Streamlined office workflows by managing inventory levels for supplies and ordering new materials as needed.
  • Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Measured and recorded visual acuity and color vision testing.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.

Customer Service Representative

Sara Lee Coffee & Tea
08.2000 - 06.2002
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Emergency Depart Clerk/ Technician

Elmhurst Hospital
05.1997 - 06.2001
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Enhanced customer service with timely and accurate information when handling inquiries.

Front Desk Receptionist

Hyatt Regency Oak Brook
05.1997 - 10.1998
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.

Hospital Food Service

Elmhurst Hospital
03.1991 - 05.1993
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor Of Hospitality And Tourism Management - Research And Development, Hospitality And Tourism

Roosevelt University
Chicago, IL
01.2000

Associate's Degree Culinary, Pastry, And Foodserv - Culinary, Pastry, And Hospitality And Tourism Man

College of DuPage
Glen Ellyn, IL
05.1997

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Accuracy and attention to detail
  • Time management
  • File management
  • Customer Service-oriented
  • Independent worker
  • Filing and data archiving
  • Problem-solving
  • Office administration
  • Maintains confidentiality
  • Strong problem solver
  • Document scanning
  • Document processing
  • Administrative support
  • Professional and mature
  • Document preparation
  • Work prioritization
  • Quality assurance
  • Meticulous attention to detail
  • Mail handling
  • Quality control
  • Order processing
  • Data integrity
  • Resourceful
  • Customer relationship management
  • Technical support
  • Record preparation
  • Workflow management
  • Information security
  • Multi-line phone proficiency
  • Safety regulations
  • Business administration
  • Medical terminology
  • Performance improvement
  • Project management
  • Report development
  • Insurance processing
  • Medical billing
  • Report generation
  • Physician billing
  • Basic math
  • Insurance eligibility
  • Team collaboration
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Record keeping
  • Confidentiality maintenance
  • Excellent communication skills
  • Critical thinker
  • Pleasant demeanor

Accomplishments

I have multiple associate degrees, BAS, and have almost completed my Masters Also, a wide range of employment over the years. I very proud of my achievements and diversity in many areas of work and study.

Certification

Culinary, Hospitality and Foodservice, Sanitation, and Pastry Arts.

Family

I have been a stay at home mom to my four boys. Three of them are triplets. I have worked hard at being the best mom. Its time for me to return to the workplace and have something of my own.

Additional Information

I look forward to joining a team and possibly working from home.

Timeline

Ophthalmology Technician

La Grange Hospital
01.2003 - 07.2004

Data Entry Clerk

International Shipping Company
06.2002 - 12.2022

Customer Service Representative

Sara Lee Coffee & Tea
08.2000 - 06.2002

Emergency Depart Clerk/ Technician

Elmhurst Hospital
05.1997 - 06.2001

Front Desk Receptionist

Hyatt Regency Oak Brook
05.1997 - 10.1998

Hospital Food Service

Elmhurst Hospital
03.1991 - 05.1993

Bachelor Of Hospitality And Tourism Management - Research And Development, Hospitality And Tourism

Roosevelt University

Associate's Degree Culinary, Pastry, And Foodserv - Culinary, Pastry, And Hospitality And Tourism Man

College of DuPage

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Christy Mc Laughlin