Christy McLean
Pembroke Pines,FL
Summary
Proven multi-tasker and empathetic listener, I excelled at Chewy.com by enhancing customer satisfaction and maintaining high-quality work standards. Skilled in office administration and problem-solving, I significantly contributed to team productivity and customer service excellence. My dedication to accuracy and team collaboration underpins my professional achievements.
Overview
36
36
years of professional experience
Work History
Vet Diet Data Entry Agent/Chat Support Specialist
Chewy.com
08.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Maintained a high level of productivity with accurate typing skills and attention to detail.
- Received positive feedback from supervisors, recognizing exceptional dedication towards maintaining a high standard of work quality.
- Collaborated with team members on projects, sharing knowledge and expertise for improved overall performance.
- Addressed potential issues proactively before they became major problems, demonstrating excellent problem-solving abilities.
- Completed data entry tasks with accuracy and efficiency.
- Helped management and shareholders by guiding shadow sessions.
Wow Card Writer/ Operator Coordinator
Chewy.com
08.2019 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- WOW Team Ambassador
Customer Service Representative
Amazon
05.2017 - 08.2018
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Collaborated with other departments to guarantee customer satisfaction.
Office Manager
Health Care Center Of Hollywood
01.1989 - 10.1993
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Education
Business Management
Broward College
Hollywood, FL05-1990
High School Diploma -
Madonna Academy
Hollywood06-1988
Skills
- Accuracy and attention to detail
- Confidentiality and security
- Team collaborator
- Office administration
- Multi-Tasker
- Empathetic Listener
- Excellent Problem Solver
Accomplishments
- WOW'ing Customers and putting them first. Listening in depth to their concerns and anticipating their needs.
- Operate at Depth, critically thinking and analyzing when solving problems.
- Acting as an owner, taking initiative to create workable solutions for our customers and company as a whole.
- Deliver Results by going above and beyond to help not only customers, but also my peers. Guiding and leading by example.
Timeline
Vet Diet Data Entry Agent/Chat Support Specialist
Chewy.com
08.2019 - Current
Wow Card Writer/ Operator Coordinator
Chewy.com
08.2019 - Current
Customer Service Representative
Amazon
05.2017 - 08.2018
Office Manager
Health Care Center Of Hollywood
01.1989 - 10.1993
Business Management
Broward College
High School Diploma -
Madonna Academy
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