Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Medina

Manager
Mesquite,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Manager

Sonic Drive-in Dallas
Dallas, Texas
12.2019 - 04.2023
  • Supervised the team to ensure customer service standards were met.
  • Provided support and guidance to new hires, as well as existing staff members.
  • Managed the night shift operations and ensured compliance with safety regulations.
  • Investigated complaints regarding employee conduct or customer service issues during night shifts.
  • Conducted regular audits of cash registers to verify accuracy of transactions at close of business each day.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Assistant Store Manager

Shoe Carnival
Irving, TX
01.2014 - 09.2019
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained a safe working environment by enforcing safety regulations.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided training to new employees on company policies and procedures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

High School Diploma -

Marque Learning Center
Houston, Tx
03-2008

Skills

  • Sales Reporting
  • Sales processes
  • Solution selling
  • Analytical problem solver
  • Sales presentations
  • Coaching and mentoring
  • Systems and software programs
  • Food preparation and safety
  • Performance improvement
  • Operations management
  • Natural leader
  • Inventory control and record keeping
  • Kitchen equipment operation and maintenance
  • Passion for customer satisfaction
  • Dynamic, friendly hostess

Timeline

Manager

Sonic Drive-in Dallas
12.2019 - 04.2023

Assistant Store Manager

Shoe Carnival
01.2014 - 09.2019

High School Diploma -

Marque Learning Center

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