Christy Metcalf
Augusta
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and eager to learn new skills.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Kansas Turnpike Authority
Wichita
10.1993 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor, and professionalism.
- Provided accurate information about toll roads, cashless procedures, and billing to customers.
- Performed administrative tasks such as filing paperwork, updating our system, and resolving internal disputes in a timely manner.
- Identified opportunities for getting new customers started with their driveks.com accounts, based on customer needs.
- Maintained detailed notes of customer interactions, transactions, and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed exceptional customer service while creating positive relationships with customers through friendly interactions, both on the phones and in the lanes, as a collector.
Education
Some College (No Degree) - General Studies
Butler County Community College
El Dorado, KSSkills
- Administrative support
- Billing procedures and payments
- Detailed documentation
- In-store support, retail if needed
- Customer education
- Customer relations
- Microsoft office, excel needs work but willing to learn
- Critical thinking
- Account updating
- Multitasking and organization
- Verbal and written communication
- Adaptability and flexibility
- Order processing
- Call center experience
- Typing 52 wpm
- Clerical support
References
References available upon request.
Timeline
Customer Service Representative
Kansas Turnpike Authority
10.1993 - Current
Some College (No Degree) - General Studies
Butler County Community College
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