Christy Miller
Partridge,KS
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
23
23
years of professional experience
Work History
Telephone Triage Nurse
Hutchinson Clinic
01.2023 - Current
- Works closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Prioritizes and Identifies health problems by phone to assist patients in complex, urgent or potential emergency situations by phone.
- Relays triage information and facilitated communication between provider, nurse and patient.
- Refills patient prescriptions in compliance with Kansas and federal laws and regulations to meet patient treatment plan recommendations.
- Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Keeps up-to-date with latest developments in nursing practices to provide and give patients and family members best educated and knowledgeable medical advice available
ER Charge Nurse
Hutchinson Regional Medical Center
05.2008 - Current
- Remain PRN at HRMC at this time.
- Coordinated with registration staff, medics, ER staff and ER physicians to cut time between admission and treatment, improving patient outcomes and delivery of care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and traumas.
- Assisted in delivering stabilizing and life-saving treatments during medical emergencies.
- Maintained up-to-date knowledge and education on nursing standards and practices by attending training and educational opportunities.
Forensic Nurse Examiner
Hutchinson Regional Medical Center
02.2022 - 12.2022
- SANE (2011-2016)
- Forensic Nurse Investigator (Feb. 2022-Dec. 2022)
- Built case files to communicate progress and findings related to Sexual abuse, Battery, and Strangulation investigations.
- Evaluated patient histories, complaints, and current symptoms.
- Interviewed victims, removing bias from language to remain objective.
- Preserved, recovered and stored digital and physical evidence in line with established protocols.
- Communicated with healthcare team members, Investigators, additional departments (DCF, CAC, Brighthouse/Advocates), to plan, implement and enhance treatment and safety strategies for patients.
- Quickly responded to situations impacting safety and security to traumatized patients; initiating crisis prevention interventions to control and de-escalate situations.
- Maintained open and neutral position to expedite communication with victims.
- Collaborated with law enforcement, district attorneys, and advocacy center (Brighthouse) to improve services for sexual assault victims.
- Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients experiencing traumatic events.
- Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
- Cooperated with coworkers and law enforcement to process and treat incoming patients.
- Earned and maintained Kansas License as Registered Nurse.
- Managed care from admission to discharge.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and safety goals.
- Reported reportable offenses required by law. As well as per patient request.
ER Documentation Specialist
Hutchinson Regional Medical Center
07.2021 - 02.2022
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Provided staff training and mentorship in providing appropriate documentation to meet quality standards.
- Assisted in continuous improvement activities while developing and maintaining resulting documentation.
- Identified areas of weakness and recommended or implemented process improvements.
House Supervisor
McPherson Hospital
08.2019 - 07.2021
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Coordinated and performed patient admissions, transfers and discharges.
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Initiated and approved temporary travel staffing and integrated personnel into schedules to fill coverage gaps.
- Answered telephone calls to offer facility information, answer questions, and direct calls to staff.
- After business hours, assumed role of supervisor, security, maintenance, pharmacist, dietary, fill in staff when short staffed and much more. Small community hospital, you wore many hats.
ER Nurse
Hutchinson Regional Medical Center
05.2000 - 06.2008
- Provided emergency care for patients suffering from Stroke symptoms, Cardiac Arrest, Asthma Attacks, Motor Vehicle Accidents, Traumas, Gun Shot Wounds, Appendicitis and so much more.
- Answered codes quickly and provided efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Monitored medication dosages to prevent critical and potentially fatal patient incidents.
- Cared for many patients each day, quickly identifying concerns, controlling symptoms and providing expert emergency care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Bachelor of Science - Nursing
Fort Hays State University
Hays, KS05.2024
Associate of Science - Nursing
Hutchinson Community College
Hutchinson, KS05.2000
Skills
- Collecting Specimens
- Evidence Collection
- Critical Thinking
- Emergency Patient Triage
- Blood Draw and Sample Collection
- Emergency Situations
- Report Writing
- Case Reviewing
- HIPAA Compliance
License
Registered Nurse - May, 2000 - Current
Certifications
2011 - Sexual Assault Nurse Examiner Class: 40 hours of classroom training with 40 hours of clinical work.
2022 - Retook the 40 hour classroom course and 40 hours of clinical work. (There were many best practice changes)
Additional Certifications:
BLS - Basic Life Support
ACLS - Advanced Cardiovascular Life Support
TNCC - Trauma Nursing Critical Care
ENPC - Emergency Nursing Pediatric Care
PALS - Pediatric Advanced Life Support
Seminars/Educational Opportunities
8/8/2022 - Dallas Crimes Against Children Conference
9/27-10/1/22 - Dallas IAFN Forensic Nursing Conference
+Attended monthly chart reviews with CAC, DCF, Advocacy Center, Law Enforcement and District Attorney's Office.
Timeline
Telephone Triage Nurse
Hutchinson Clinic
01.2023 - Current
Forensic Nurse Examiner
Hutchinson Regional Medical Center
02.2022 - 12.2022
ER Documentation Specialist
Hutchinson Regional Medical Center
07.2021 - 02.2022
House Supervisor
McPherson Hospital
08.2019 - 07.2021
ER Charge Nurse
Hutchinson Regional Medical Center
05.2008 - Current
ER Nurse
Hutchinson Regional Medical Center
05.2000 - 06.2008
Bachelor of Science - Nursing
Fort Hays State University
Associate of Science - Nursing
Hutchinson Community College
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