Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Christy Mitchell

Indianapolis,IN

Summary

Dynamic leader with extensive experience in the QSR field, excelling in multi-unit management and strategic planning. Proven track record in enhancing operational efficiency and customer satisfaction through effective training and development. Skilled in financial management and fostering team collaboration, driving significant improvements in performance metrics and service delivery.

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

District Manager

Popeyes Chicken
03.2025 - Current
  • Assisted in training and onboarding new team members, fostering a collaborative work environment.
  • Supported development of operational strategies to improve store performance and customer satisfaction.
  • Collaborated with management to implement promotional campaigns, driving brand awareness and engagement.
  • Analyzed daily sales reports to identify trends and recommend actionable improvements for efficiency.
  • Developed relationships with local vendors, facilitating effective communication and supply chain management.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.

Director

Chic-Fil-A
10.2021 - 03.2025
  • Led daily operations to ensure high standards of service and customer satisfaction.
  • Developed and implemented training programs for staff to enhance service delivery and team performance.
  • Oversaw scheduling and labor cost management to maintain operational efficiency without sacrificing quality.
  • Executed marketing initiatives to increase brand visibility and attract new customers through community engagement efforts.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.

Multi-Unit General Manager

Popeyes Chicken
08.2014 - 09.2021
  • Led operational strategies to enhance service delivery across multiple locations.
  • Developed and implemented training programs for management teams to improve performance standards.
  • Conducted regular audits to ensure compliance with health and safety regulations across all units.
  • Spearheaded cost-control measures, achieving significant reductions in operating expenses while maintaining quality standards.
  • Mentored new managers to support their professional growth within the company structure.
  • Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
  • Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Childcare Teacher

Wayside Christian Mission
08.2012 - 10.2013
  • Developed engaging lesson plans tailored to diverse learning styles and developmental stages.
  • Fostered a nurturing environment that promoted social, emotional, and cognitive growth among children.
  • Implemented behavior management strategies to ensure classroom safety and promote positive interactions.
  • Collaborated with parents to provide progress updates and address individual children's needs effectively.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.

General Manager

Shane's Rib Shack
08.2007 - 07.2012
  • Led daily operations to ensure high standards of service and customer satisfaction.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.

Education

Associate of Science - Human Services

Ivy Tech Community College of Indiana
Evansville, IN

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Goal setting and performance metrics
  • Operations management
  • Financial management
  • Staff development
  • Multi-unit management
  • Employee scheduling
  • Decision-making
  • Action plans
  • Team leadership
  • Budget management

Certification

Serv Safe Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

District Manager

Popeyes Chicken
03.2025 - Current

Director

Chic-Fil-A
10.2021 - 03.2025

Multi-Unit General Manager

Popeyes Chicken
08.2014 - 09.2021

Childcare Teacher

Wayside Christian Mission
08.2012 - 10.2013

General Manager

Shane's Rib Shack
08.2007 - 07.2012

Associate of Science - Human Services

Ivy Tech Community College of Indiana

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