Christy M. Lennihan
Boynton Beach,FL
Summary
I seek a responsible role that fosters both personal and professional growth through the challenges offered by this opportunity. I aim to contribute effectively as a team member, enhancing our collaborative efforts towards mutual growth and development. My long-term ambition is to advance within the organization and be recognized as a valuable asset. I bring several years of customer service experience, demonstrating a commitment to resolving customer issues with innovative and informed solutions. Additionally, I am adept at mentoring new staff on procedures and policies to support team and organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Care Representative
TCS / Home Depot
Boynton Beach, FL
01.2023 - Current
- Processed orders accurately and efficiently according to established procedures.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Brand Specialist
GLOBAL RESPONSE
Margate, USA
08.2020 - Current
- Accounts Worked on
- Twin Spires
- Crate & Barrel
- Honey Baked Ham
- All customer service related duties including assisting leadership with teaching assistant, coaching, and mentoring other associates to help improve customer service skills and quality
Shift Manager, Bartender, All Duties
WILEY'S STREET PUB
Hollywood, USA
10.2015 - 07.2019
- A shift consist of running and maintaining the establishment with mostly one staff member standing duty
- That individual is managing the sale items, (re)stocking, and till, all while staying engaged with customers and their purchasing request
- Additionally, the person will make sure the ambiance is in order and there are not hazards or risks among the building
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Poker Dealer
SEMINOLE HARD ROCK HOTEL & CASINO
Hollywood, USA
05.2004 - 07.2013
- Dealt TEXAS HOLDEM both on the floor for walk-ins clients and tournaments held for high end patrons
- Handled currency accounting for thousands of dollars each hand, while simultaneously verifying that everyone were obliging to the casino's rules
- Was awarded employee of the month
Waitress and Bartending
SEMINOLE CLASSIC CASINO
Hollywood, USA
04.2003 - 05.2004
- Seized this entry level position and worked arduously with the intention to be offered the opportunity to attend CASINO DEALING SCHOOL financed by the Hard Rock
- In my interview I was notified that the Seminole was expanding with the assistance of the outside investor
Administrative Assistant
MANHATTAN OTOLARYNGOLOGY, PRACTICE OF DR. PAPAGEORGE
NY, USA
04.2001 - 03.2003
- Worked directly for Dr
- Papageorge scheduling patients with appointments and maintaining calendar entries directly in person or indirectly over the phone
- However, before each patient would arrived all documents, files, and notes would for the appointment would be organized in a packet making the interaction between the doctor and patient more hospitable
- The position also required imputing all data into the computer system for patient's billings, and also identifying that the insurance companies received the necessary paperwork
- Organization was paramount to making the transactions seamless and expedited
Education
High School Diploma -
St. Johns Prep.
Queens, NY06-1990
Some College (No Degree) - Liberal Arts And Sciences
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Microsoft Word
- Microsoft Excel
- Customer Education
- Problem-solving skills
- Product Knowledge
- Attention to Detail
- Teamwork and Collaboration
- Billing Adjustments
- Problem Resolution
- Understanding Customer Needs
- Relationship Building
- Order and Refund Processing
- Emotional Intelligence
- Complaint resolution
- Data Collection
- Account updating
- Scheduling
- Data Entry
Timeline
Customer Care Representative
TCS / Home Depot
01.2023 - Current
Brand Specialist
GLOBAL RESPONSE
08.2020 - Current
Shift Manager, Bartender, All Duties
WILEY'S STREET PUB
10.2015 - 07.2019
Poker Dealer
SEMINOLE HARD ROCK HOTEL & CASINO
05.2004 - 07.2013
Waitress and Bartending
SEMINOLE CLASSIC CASINO
04.2003 - 05.2004
Administrative Assistant
MANHATTAN OTOLARYNGOLOGY, PRACTICE OF DR. PAPAGEORGE
04.2001 - 03.2003
High School Diploma -
St. Johns Prep.
Some College (No Degree) - Liberal Arts And Sciences
LaGuardia Community College of The City University of New York
Similar Profiles
RANJITH BHASKARANRANJITH BHASKARAN
Lead Full Stack Developer at The Home Depot Inc (TCS)Lead Full Stack Developer at The Home Depot Inc (TCS)
Sushmitha RajendranSushmitha Rajendran
Support Executive at The Home Depot,TCSSupport Executive at The Home Depot,TCS
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot