Christy Moore

registering guests, managing reservations and providing

information about rooms, rates and amenities.
Perform all check-in and check-out tasks.

Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate.

Maintain updated records of bookings and payments
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor

• Established team priorities, maintained schedules and monitored performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Launched quality assurance practices for each phase of development
• Worked well in a team setting, providing support and guidance.
• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend, and holiday shifts.
• Gained strong leadership skills by managing projects from start to finish.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organized and detail-oriented with a strong work ethic.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Wrote reports, executive summaries and newsletters.
• Greeted guests in with friendliness and professionalism.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Screened personal and business calls and directed to appropriate party.
• Updated and maintained confidential databases and records.
• Monitored and ordered supplies and materials to keep office well stocked.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Filed paperwork and organized computer-based information.