Christy Moore
Summary
Highly skilled in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proven track record of maintaining efficient office operations. Excels in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized Office Manager with extensive administrative management experience. Prioritizes projects and multitasks effectively to achieve goals. Methodical and detail-oriented team player with expertise in team leadership. Valuable asset to any organization.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
American Airlines/ Piedmont
11.2022 - 08.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Contract Manager
GMB Powerline Services
03.2020 - 11.2022
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
Customer Service
Holiday Inn
08.2019 - 03.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service Representative
AMAZON
06.2016 - 08.2019
- Managed customer calls efficiently in a fast- paced call center environment
- Delivered fast and friendly service regarding questions and service
- Followed up with customers to offer additional support and check resolution satisfaction
- Anticipated needs and resolved problems to keep customers happy
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Documented, researched and resolved customer service issues
- Handled customer inquiries, billing questions, payments, and service requests
- Updated records with all interactions and customer transactions
- Avoided revenue losses with diligent attention to customers' needs and complaints
- Resolved issues based on thorough investigations of concerns
- Met inbound customer needs while maintaining strict performance goals
Education
High School Diploma -
Tolsia High School
Fort Gay, WV05.2007
Skills
- Positive and Professional
- Strong communication
- Paperwork processing
- Call management
- Calm demeanor
- Customer service
- Problem-Solving
- Time Management
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
Timeline
Customer Service Supervisor
American Airlines/ Piedmont
11.2022 - 08.2024
Contract Manager
GMB Powerline Services
03.2020 - 11.2022
Customer Service
Holiday Inn
08.2019 - 03.2020
Customer Service Representative
AMAZON
06.2016 - 08.2019
High School Diploma -
Tolsia High School
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