Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Christy Morelan

Christy Morelan

Borger

Summary

Assistant Manager at Sonic Drive In with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and conflict resolution, I successfully implemented inventory management practices, reducing waste and improving accuracy. Committed to fostering a positive work environment and driving operational excellence.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sonic Drive In
08.2006 - Current
  • Assisted in managing daily operations to ensure efficient service delivery.
  • Supported team training initiatives, enhancing staff performance and customer satisfaction.
  • Coordinated scheduling to optimize labor costs and coverage during peak hours.
  • Implemented inventory management practices, reducing waste and improving stock accuracy.
  • Monitored food safety standards, ensuring compliance with health regulations and policies.
  • Resolved customer complaints effectively, promoting a positive dining experience for guests.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

City Letter Carrier

United States Post Office
07.2023 - 10.2023
  • Delivered mail and packages to residential and commercial addresses efficiently.
  • Ensured accurate sorting of mail using automated systems and manual methods.
  • Maintained compliance with postal regulations and safety protocols during operations.
  • Managed daily route planning to optimize delivery efficiency and reduce delays.

Server

Ryan's Steakhouse
01.2003 - 12.2005
  • Provided exceptional customer service by greeting and seating guests promptly.
  • Assisted in menu navigation, recommending daily specials based on guest preferences.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Processed customer payments efficiently using point-of-sale system.
  • Trained new staff on service protocols and restaurant policies for consistency.
  • Handled customer inquiries and resolved complaints to maintain satisfaction levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

ITV Tech Assistant

Three Rivers College
01.2000 - 11.2003

Entered and managed data efficiently.

Handled incoming calls efficiently.

Coordinated and organized appointments efficiently.

Recorded essential information for accurate reference.

Linked educational sessions to remote learning locations.

Factory Production Worker

4-A Enterprise
01.1996 - 11.2001
  • Operated machinery to assemble products efficiently and meet daily production targets.
  • Maintained cleanliness and organization of work area to ensure safety compliance.
  • Collaborated with team members to streamline assembly processes and enhance productivity.
  • Conducted quality checks on finished products to uphold company standards.
  • Documented production data accurately for tracking purposes and performance evaluations.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.

Education

High School Diploma -

Poplar Bluff High School
Poplar Bluff, MO
05.1994

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Recruiting and interviewing
  • Orientation and training
  • Employee performance evaluations

Certification

Proctor Certification

Manager Certification

Food Safety Certification

Timeline

City Letter Carrier

United States Post Office
07.2023 - 10.2023

Assistant Manager

Sonic Drive In
08.2006 - Current

Server

Ryan's Steakhouse
01.2003 - 12.2005

ITV Tech Assistant

Three Rivers College
01.2000 - 11.2003

Factory Production Worker

4-A Enterprise
01.1996 - 11.2001

High School Diploma -

Poplar Bluff High School