Summary
Overview
Work History
Education
Skills
Websites
Volunteerism
Timeline
BusinessAnalyst

Christy M Thompson

Opelika,Alabama

Summary

Experienced with consultative selling techniques, enhancing customer satisfaction and loyalty. Utilizes effective communication and negotiation skills to close deals and build lasting partnerships. Track record of meeting and surpassing sales targets, contributing to overall business growth.

Overview

19
19
years of professional experience

Work History

Sales Professional

SONS Ford
03.2024 - Current
  • Collaborate with Sales Managers to ensure objectives
  • Sales Professional of the Month - May 2024, October 2024
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Set and achieved company defined sales goals.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.

Home Energy Consultant

ADT Solar
12.2023 - 02.2024
  • Sell business unit products to homeowners
  • Develop sales leads and cover assigned territory
  • Prepare sales proposals and presentations to obtain a sale
  • Conduct home surveys to assess viability for solar installation including photographing and documenting home information
  • Record accurate measurements
  • Executes contracts observing company policy as to credit terms of sale
  • Maintain contact with customers throughout the installation process to ensure customer satisfaction and develop referrals
  • Enhanced client satisfaction by providing personalized solutions to address specific energy concerns and needs.
  • Educated clients on the benefits of home energy improvements, resulting in increased adoption of recommended measures.
  • Increased awareness of available resources by collaborating with local organizations to promote home energy efficiency initiatives within the community.
  • Participated in ongoing professional development opportunities, maintaining industry certifications and staying informed on best practices related to residential energy efficiency.
  • Assisted clients in securing financing options for home energy improvements, including grants, rebates, loans, or tax credits.
  • Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
  • At time of hire the business was being acquired resulting in the sales functions being assumed by the parent sales group

Sales Professional

King Honda Car World
04.2023 - 12.2023
  • Manage customers through a thorough buying process supported by established selling steps, policies and procedures
  • Relay a high level of product knowledge through email, internet, phone, appointments and test drives
  • Maintain owner follow-ups encouraging repeat and referral business contributing to customer satisfaction and loyalty
  • Collaborate with Sales Managers to ensure objectives
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution.
  • Reached performance objectives and generated over $[Number] in sales.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.

Sales Professional

Glynn Smith Chevrolet Buick GMC
05.2021 - 12.2022
  • Manage customers through a thorough buying process supported by established selling steps, policies and procedures
  • Relay a high level of product knowledge through email, internet, phone, appointments and test drives
  • Maintain owner follow-ups encouraging repeat and referral business contributing to customer satisfaction and loyalty
  • Successfully collaborate with Sales Professionals to accomplish goals
  • Collaborate with Sales Managers to ensure objectives
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.and future needs analysis.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.

Order Management Analyst

Duracell
08.2015 - 03.2021
  • Collaborate with team leaders and members to establish the Order Management department through beta testing and creating processes ensuring company and customer policies were met
  • Member of Culture Team hosting monthly and quarterly events contributing to the excitement and interest in the challenges of building a successful business while focusing on building an atmosphere of camaraderie and respect
  • Member of the ER365 (Storm Team), Home Hardware Segment, helping manage increased demand and expediting products on an as-needed basis enabling our customers to replenish their stores in the impacted areas
  • Direct, optimize and coordinate the full order cycle
  • Troubleshoot and process order blocks in compliance with company policies
  • Communicate with the planning team to manage logistics, warehouse, transportation, and customer services
  • Communicate with sales and customers ensuring appropriate order flow
  • Collaborate with the finance department to resolve invoice and pricing issues
  • Manage returns and refusals from logistic planning to credit posting
  • Collaborate with team leaders and members to manage one-time special projects for cost improvements

Global Account Manager/Event Specialist Operator

InterCall
09.2005 - 02.2014
  • Manage mass provisioning, terminations, and updates
  • Submitted change management requests
  • Accurately and consistently meet client expectations in accordance with established policies, procedures and quality standards
  • Interact with the sales team to expand the client base by maintaining monthly reports, performing set ups and taking ownership of client change requests
  • Maintain and develop client relationships by facilitating a smooth transition from sales to customer service while ensuring adherence to department policies and procedures while acting as the single point of contact for clients and sales on all non-sales/pricing activities and all impacting issues
  • Receive the Value System Award - August 2008, March 2010, Employee of the Month - May 2012, Employee of the Quarter - May 2012
  • Developed and maintained strong relationships with key stakeholders in client organizations to foster long-term partnerships.
  • Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.
  • Increased customer satisfaction through timely resolution of issues and proactive relationship building.
  • Coordinated cross-functional teams for seamless execution of sales processes, improving overall efficiency and productivity.

Education

Bachelor of Science - Organizational Leadership

Point University
West Point, Georgia

Associate of Science - Business Management

Southern Union State Community College
Opelika, Alabama
05.2005

High school or equivalent -

Chambers Academy
LaFayette, Alabama
05.1997

Skills

  • CRM
  • SAP
  • OTM
  • Kleinschmidt
  • Customer relationship building
  • Sales presentations
  • Objection handling
  • Upselling and cross selling
  • Sales expertise
  • Cold calling
  • Social selling
  • Closing techniques
  • Lead generation
  • Business development

Volunteerism

United Way of West Georgia LaGrange, Georgia

Allocation, Fundraiser October 2019 - March 2021


ACS Relay for Life West Point, Georgia

Chair, Team Captain January 2009 – December 2014

• Greater Valley Area Chair, 2014

• Team InterCall - Team Captain, 2009-2013

• Initiated, coordinated and participated, Bald is Beautiful – Going Bald for a Cure, Team InterCall 2013

• Received a Proclamation of the Mayor of the City of West Point, GA declaring June 25, 2013 as ‘Team InterCall – Bald is Beautiful Day. Received Spirit of Relay, Top Fundraising Team and Top Online Team Awards from ACS

Timeline

Sales Professional

SONS Ford
03.2024 - Current

Home Energy Consultant

ADT Solar
12.2023 - 02.2024

Sales Professional

King Honda Car World
04.2023 - 12.2023

Sales Professional

Glynn Smith Chevrolet Buick GMC
05.2021 - 12.2022

Order Management Analyst

Duracell
08.2015 - 03.2021

Global Account Manager/Event Specialist Operator

InterCall
09.2005 - 02.2014

Associate of Science - Business Management

Southern Union State Community College

High school or equivalent -

Chambers Academy

Bachelor of Science - Organizational Leadership

Point University

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Christy M Thompson