Summary
Overview
Work History
Education
Skills
Hud Cyber Awareness Certification
Timeline
BusinessDevelopmentManager

Christy Napier

Adolphus,KY

Summary

Seasoned Property Manager with a proven track record of enhancing tenant satisfaction and optimizing rent collection, notably at Alco Mgmt where leadership led to the "Most Improved Property in the State of Ky" award. Expert in property inspections and tenant relations, demonstrating exceptional communication skills and a results-driven approach.

Maintains compliance with fair housing mandates, showcasing adaptability and critical thinking in dynamic environments. Detail-oriented and organized Property


Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Positive and diligent Property Management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 20 years of Management experience paired with goal-oriented and performance-minded approach.

Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives.

Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

28
28
years of professional experience

Work History

Property Manager

Treetop Development
10.2021 - 07.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw tenant files from inception to termination, ensuring compliance with local regulations and/ or HUD rules and regulations as well as all company policies that are that are in the lease agreement. All Fair Housing laws are being reviewed and followed.
  • Collecting rent and posting it.
  • Weekly reports are sent accurately and in a timely manner. Paying attention to details so that Corporate is aware of any and all activity on the property, with maintenance staff or office tasks.

Property Manager

J&S Property Management
01.2020 - 10.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.

Owner/Operator

Trophies Awards & More
02.2006 - 11.2013
  • Engraved Trophies, Plaques and Awards for the local sports teams and school district clubs
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.

Property Manager

Alco Mgmt
10.1996 - 01.2006
  • Managed three properties, two multi family and a 48 unit conventional property. I was given these properties to help pass a reac and a MOR HUD inspection that had not been up to code in 5 years. This was the property Park Place and the year I was given the Most Improved Property in the State of Ky award by HUD.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Education

Bachelors In Psychology Major Minor In Business - Community Psychology

Western Kentucky University
Bowling Green, KY
05.1996

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Tenant relations
  • Staff Management
  • Property tours and inspections
  • Eviction Procedures
  • Maintenance knowledge
  • Maintenance Scheduling
  • Occupancy Management
  • Administrative Support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor Management
  • Multi-family property management
  • Property Management Expertise
  • Maintenance Coordination
  • Contract Negotiation
  • Adaptable
  • Compliance Monitoring
  • Business Administration
  • Preventive Maintenance
  • Software Utilization
  • Entrepreneurial
  • Customer Relations
  • Clear Communication
  • Critical Thinking
  • Relationship Building
  • Decision-Making
  • Microsoft Office
  • Administrative Leadership
  • Creative and Adaptable
  • Complaints Investigation
  • Deposits Management
  • Tenant Eligibility Determination
  • Rent Pricing Optimization
  • Affordable housing programs knowledge
  • Codes Compliance
  • Tracking operating expenses
  • Video Surveillance

Hud Cyber Awareness Certification

Yearly certification test which if completed allows Properly Managers to run EIV reports on applicants and residents each year for their Annual Certification required by HUD. The EIV reports verify their income.

Timeline

Property Manager

Treetop Development
10.2021 - 07.2024

Property Manager

J&S Property Management
01.2020 - 10.2021

Owner/Operator

Trophies Awards & More
02.2006 - 11.2013

Property Manager

Alco Mgmt
10.1996 - 01.2006

Bachelors In Psychology Major Minor In Business - Community Psychology

Western Kentucky University
Christy Napier