Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christy Nelson

Canton,OH

Summary

A seasoned professional with a proven track record in enhancing operational performance and customer relations, I excel in marketing tactics and interpersonal communication. At Synchrony Financial, I significantly reduced fraud risk through innovative verification processes. My expertise in business management and client service drives growth and ensures excellence in every venture.

Overview

14
14
years of professional experience

Work History

Owner

Christy's Craft Creations
Canton , Ohio
04.2016 - Current
  • Created marketing campaigns to attract new customers.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Fraud Analyst

Synchrony financial, Resolution Services
North Canton, Ohio
01.2016 - 03.2019
  • Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
  • Conducted interviews with customers to verify their identity and validate information.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
  • Assessed customer and client data to detect potential fraud risks.

Customer Service Representative

Spectrum
North Canton, Ohio
02.2011 - 10.2014
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Strengthened customer retention by offering discount options.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Associate of Applied Science - Medical Assisting

Brown Mackie Technical College
North Canton, OH
12-2008

Associate of Science - Criminal Justice

Brown Mackie Technical College
North Canton, OH
10-2007

Skills

  • Marketing tactics
  • Social media control
  • Brand strategy planning
  • Small business operations
  • Process optimization
  • Design coordination
  • Administrative oversight
  • Sales strategy development
  • Marketing
  • Business planning
  • Customer relations
  • Verbal and written communication
  • Growth strategy implementation
  • Budget administration
  • Product branding
  • Profit and loss
  • Financial management
  • Business management
  • Negotiation
  • Competitive analysis
  • Client service
  • Business marketing
  • Financial planning
  • Budget development
  • Quality management systems
  • Business development
  • Sales leadership
  • Cost reduction
  • Client engagement optimization
  • Cash flow optimization
  • Service quality assurance

Affiliations

  • Epoxy resin projects
  • Acrylic Paint Pouring
  • Crocheting
  • Sewing
  • Animal Rescue
  • Animal Activist
  • Human Rights Activist

Timeline

Owner

Christy's Craft Creations
04.2016 - Current

Fraud Analyst

Synchrony financial, Resolution Services
01.2016 - 03.2019

Customer Service Representative

Spectrum
02.2011 - 10.2014

Associate of Applied Science - Medical Assisting

Brown Mackie Technical College

Associate of Science - Criminal Justice

Brown Mackie Technical College

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Christy Nelson