Christy Ogea
761 Barbara Hill Drive,LA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Christus St. Patrick's Hospital ER
Lake Charles, LA
10.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Verified patient insurance, collected copays and co-insurance per patient insurance policy.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Billing and Collection Specialist
Business Health Partners
Sulphur, La
07.2018 - 05.2023
- Created and disburse monthly invoices for payment, paying close attention to locations, PO numbers, and third party billing information
- Processed payments
- Set up new client accounts and updated existing accounts including adding test procedures and designated company representatives to receive results
- Handle billing and collection calls, including price and testing information
- Contacting clients to follow up on non-payment, resolving disputed items and bringing resolution to unpaid accounts
Front Desk Medical Receptionist
Heart and Vascular Center of SWLA
Lake Charles, La
08.2016 - 07.2018
- Checked patient insurance, demographic and health history to keep information current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients following strict HIPPA guidelines and regulations
- Completed patient referrals to other medical specialist
Head Bartender / Assistant Manager
The Cajun's Wharf
Lake Charles, La
06.2005 - 04.2017
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Conducted staff meetings to motive staff members, address concerns and questions, plan improvements, and evaluate progress towards goals
- Entered and prepared food and drink orders for wait staff and patrons in a high velocity environment
- Complied with city and state bar rules and regulations, such as responsible vendors course, state bar card renewal, and customer safety
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Education
Associates Degree - Medical Assistant
Delta School of Business and Technology
Lake Charles, La01.2012
Skills
- Experience with Epic and Medi-Tech systems
- Proficient in managing multiple tasks
- Payment collection
- Efficient documentation management
- Clear and concise communication
- Service excellence
- Knowledge of medical terminology
Timeline
Patient Access Representative
Christus St. Patrick's Hospital ER
10.2023 - Current
Billing and Collection Specialist
Business Health Partners
07.2018 - 05.2023
Front Desk Medical Receptionist
Heart and Vascular Center of SWLA
08.2016 - 07.2018
Head Bartender / Assistant Manager
The Cajun's Wharf
06.2005 - 04.2017
Associates Degree - Medical Assistant
Delta School of Business and Technology