Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Ogea

761 Barbara Hill Drive,LA

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Overview

20
20
years of professional experience

Work History

Patient Access Representative

Christus St. Patrick's Hospital ER
10.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Verified patient insurance, collected copays and co-insurance per patient insurance policy.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Billing and Collection Specialist

Business Health Partners
07.2018 - 05.2023
  • Created and disburse monthly invoices for payment, paying close attention to locations, PO numbers, and third party billing information
  • Processed payments
  • Set up new client accounts and updated existing accounts including adding test procedures and designated company representatives to receive results
  • Handle billing and collection calls, including price and testing information
  • Contacting clients to follow up on non-payment, resolving disputed items and bringing resolution to unpaid accounts

Front Desk Medical Receptionist

Heart and Vascular Center of SWLA
08.2016 - 07.2018
  • Checked patient insurance, demographic and health history to keep information current
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Helped patients complete necessary medical forms and documentation
  • Maintained current and accurate medical records for patients following strict HIPPA guidelines and regulations
  • Completed patient referrals to other medical specialist

Head Bartender / Assistant Manager

The Cajun's Wharf
06.2005 - 04.2017
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Conducted staff meetings to motive staff members, address concerns and questions, plan improvements, and evaluate progress towards goals
  • Entered and prepared food and drink orders for wait staff and patrons in a high velocity environment
  • Complied with city and state bar rules and regulations, such as responsible vendors course, state bar card renewal, and customer safety
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.

Education

Associates Degree - Medical Assistant

Delta School of Business and Technology
Lake Charles, La
01.2012

Skills

  • Experience with Epic and Medi-Tech systems
  • Proficient in managing multiple tasks
  • Payment collection
  • Efficient documentation management
  • Clear and concise communication
  • Service excellence
  • Knowledge of medical terminology

Timeline

Patient Access Representative

Christus St. Patrick's Hospital ER
10.2023 - Current

Billing and Collection Specialist

Business Health Partners
07.2018 - 05.2023

Front Desk Medical Receptionist

Heart and Vascular Center of SWLA
08.2016 - 07.2018

Head Bartender / Assistant Manager

The Cajun's Wharf
06.2005 - 04.2017

Associates Degree - Medical Assistant

Delta School of Business and Technology

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Christy Ogea