Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
OfficeManager
Christy Oliver

Christy Oliver

Saint Augustine,FL

Summary

Proven sales expert with a robust history in personal lines insurance, excelling in territory management and relationship selling. Elevated Colorado territory to over 120 locations, generating $3M in sales and created a gateway for a national contract with a multimillion dollar agency collaboration. Skilled in strategic analysis and staff training, adept at fostering client relations and driving sales through innovative solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Personal Lines Sales Specialist

State Auto Insurance
02.2007 - 07.2011
  • Drove sales of company products and services by meeting with potential agency partners, using a strategic and organized approach. Presented agent agreement contracts and explained profit sharing. Development of new agency partners through multiple training sessions conducted on proprietary systems and available company products for personal and commercial lines.
  • Listened to the agency partner's needs to identify and recommend the best products and services. Prepared and delivered appropriate presentations on products and services, or contacted the appropriate department to assist the agency partner in finding a resolution.
  • Effectively teamed with property and auto underwriting, product management, and claims to meet and exceed performance goals, and profitability.
  • Researched and developed marketing pieces for State Auto’s Renters Program, Colorado Agent’s CSR Sales Contest, developed sales techniques to assist agency partners in selling or upselling products to new and existing clients, and created monthly marketing newsletters.
  • The assigned territory consisted of the entire state of Colorado. Grew the territory from zero agency partners to over 120 locations, with over $3 million in sales premium.

Personal Lines Agency Manager

St. Paul Travelers
05.2004 - 07.2006
  • Work with agency partners within the assigned territory to increase sales with profitable underwriting of personal lines by identifying the needs of the agency partners and their clientele.
  • Recruitment of new agencies, presentation of agent contracts and profit-sharing documents, provision of product training on software, underwriting requirements, upselling, promotional contests, and cross-selling techniques available between personal and commercial lines.
  • Researched and developed marketing pieces for the new Condo Plus Program that brought personal and commercial lines, cross-selling opportunities.
  • Coordinated promotional meetings for new products, agent appreciation retreats, and taught a continuing education class for insurance licensing credits.

Personal Lines Insurance Account Manager

Associated Agents Insurance
03.2003 - 05.2004
  • Quoted new business, processed endorsements/renewals, advise customers of insurance needs/new products available, remarketing existing clients, new business marketing producer, data entry into EasyApps Systems, purging records, account/file maintenance and processed basic commercial endorsements

Personal Lines Insurance Processor

Brown & Brown Insurance
01.2002 - 03.2003
  • Processing endorsements/renewals, file maintenance, alphanumeric data entry in Wintam/Applied Systems, purging records, account maintenance, trouble shootings client’s accounts and minor technical problems

Registered Representative

Teletech Holdings Inc.
03.2000 - 02.2001
  • Assist American Express Online Brokerage clients and advisors, Series 7 Licensed in August 2000, website support/computer system and program trouble shooting, assist customers with information about investment industry as well as specific products and services offered by American Express Brokerage, took ownership of customer account issues and coordinated with other departments to resolve issues

Education

Bachelors of Science - Kinesiology, Sociology

University of Northern Colorado
01.1999

Skills

  • Product recommendation
  • Relationship selling
  • Sales solution development
  • Staff education and training
  • Strategic analysis
  • Territory management
  • Sales presentations
  • Prospecting skills
  • Sales strategy development
  • Client relations
  • Performance tracking
  • Upselling and cross selling

Accomplishments

  • Denver City Council Sportswoman of the Year, 1995
  • Deans Honor Roll University of Northern Colorado, 1998-1999
  • American Express Rings of Recognition Award, 2000
  • State Auto’s Kudoos Award, 2008
  • State Auto Individual Performance Award, 2009-2010
  • Marketing Representative of the Year Premier Insurance Group 2009
  • Denver Chapter Links Award
  • Daughters of the American Revolution Award
  • Alpha Kappa Alpha Honoree
  • State Farm Active Scholar Award
  • Reader’s Digest Scholarship Award
  • President’s Educational Excellence Award

Certification

  • Former Series 7 license
  • Expired Life, Health, Property & Casualty Licensed for Colorado

References

References available upon request.

Timeline

Personal Lines Sales Specialist

State Auto Insurance
02.2007 - 07.2011

Personal Lines Agency Manager

St. Paul Travelers
05.2004 - 07.2006

Personal Lines Insurance Account Manager

Associated Agents Insurance
03.2003 - 05.2004

Personal Lines Insurance Processor

Brown & Brown Insurance
01.2002 - 03.2003

Registered Representative

Teletech Holdings Inc.
03.2000 - 02.2001

Bachelors of Science - Kinesiology, Sociology

University of Northern Colorado

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