Motivated business professional bringing over 20 years of professional experience. Dedicated and personable with extensive experience in managing administrative, sales, operations, customer service, claims and staff working within these areas. Well-versed in training, educating, motivating, and supporting staff members. Interested in servicing the customer with a professional and efficient processs
Hi, I’m
CHRISTY ORIE
Johnstown ,Pennsylvania
Summary
Work History
HealthnetJohnstown, PA
Manager of Business Operations
09 2015 - 08 2017
Job overview
- Successfully managed a staff of 6 supervisors and over 100 associates providing inbound customer service for the Veterans Choice Program
- Developed and implemented internal operating policies and procedures for the management of the programs daily operations, training and development of associates, and internal escalations for effective customerservice
- Effectively designed and implemented a performance management program that easily measured employee and operational performance metrics
- Drove process improvements to enhance product quality and customer satisfaction, leading to increased customer retention rates.
Geisinger Health, PlanDanville, PA
Manager of Business
Operations
11 2011 - 04 2015
Job overview
- Negotiated complex managed care contracts with large hospitals and high volume practices
- Skillfully directed personnel engaged in constructing & supporting a high performing provider network
- Implemented new strategic partnerships, regional fee structures, analytic data analysis, contracting parameters and several governmental community initiatives
- Proficiently oversaw auditing team which successfully saved client over $1MM per week and facilitatedexceptional working relationships with client and customer organizations
- Functioned as Subject Matter Expert regarding provider contracts, claims, and reimbursement methods
- Developed client and internal reporting protocols to improve a daily, weekly, and monthly overview of the auditing program and client relationship.
PHO Tri-State Health, PartnersHuntington, WV
Executive Director
05 2006 - 12 2007
Job overview
- Effectively implemented and managed PHO programs such as managed care contracting, professionalcredentialing and physician relations
- Conducted strategic planning & development of new business initiatives, partnerships, and client relations
- Increased Membership by 300% in the first 9 months the PHO was re-opened with new service offerings andpersonalized services to each practice
- Direct marketing face to face with each membership group and monthly provider meetings or calls to maintain the relationship.
United HealthcareElkview, WV
Network Account Manager
01 2005 - 04 2006
Job overview
- Renegotiated contractual agreements with all hospitals, groups& professional providers throughout WestVirginia to build a stable provider network as one provider community
- Expertly initiated & nurtured strong working relationships with physicians and executives
- Met with each facility, group, and practitioner face to face to show the market presence and personal availability of someone in the general locality in efforts of gaining a working trust.
CarelinkCharleston, WV
Disability Claims Manager
09 2001 - 12 2004
Job overview
- Oversaw the adjudication of disability claims based on policy documents, company policies, andindustry standards
- Recommended and implemented best practices and new company policies to allow for complete and thorough claims review, adjudication, claims settlements, legal reviews, and investigations
- Managed the negotiation of settlements and administration of claims in litigation.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Now Sign This LLCJohnstown, Pennsylvania
Loan Signing Agent
08 2017 - Current
Job overview
- Prepared thorough loan packages, reducing errors and expediting processing times for lenders.
- Supported Loan Officers with new and past clients' needs to lock loans and increase monthly production.
- Maintained up-to-date knowledge on industry standards, laws, and best practices to provide exceptional service to clients.
- Interacted with clients to prepare necessary documentation.
- Maximized customer satisfaction by consistently delivering error-free documentation within tight deadlines.
- Actively sought opportunities for continuing education in the field to enhance skills as a Certified Loan Signing Agent.
- Assisted in the growth of business by providing professional, reliable, and efficient service to clients.
- Managed scheduling and logistics for multiple loan signings, maintaining punctuality and professionalism at all times.
- Expedited funding timelines by promptly returning signed documents to title companies or escrow officers upon completion of signings.
Perfectly TraveledJohnstown, Pennsylvania
Travel Agent
08 2017 - Current
Job overview
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for clients and business executives.
- Maintained the confidentiality of all clients at all time.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences.
- Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
Education
MOUNTAIN STATE UNIVERSITY
BACHELOR from BUSINESS ADMINISTRATION
2003
University Overview
Skills
- Customer Relations
- Budgeting
- Staffing oversight
- Project Management
- Contract Management
- Business administration
- Staff Management
- Financial Management
- Business Development
- Business planning
- Negotiation
- Strategic planning
- Operations management
- Consulting
- Employee reviews
- Employee scheduling
- Recruitment
- Coaching and mentoring
- Inventory management
- Product development
- Delegation
- Relationship building
- Inter-department collaboration
- Training and mentoring
- Customer Relations
- Team Building
- CRM
- Database administration
- Scheduling
- Policy and procedure modification
- Payroll and budgeting
- Presentation design
Timeline
Manager of Business Operations
Healthnet
09 2015 - 08 2017
Manager of Business
Operations
Geisinger Health, Plan
11 2011 - 04 2015
Executive Director
PHO Tri-State Health, Partners
05 2006 - 12 2007
Network Account Manager
United Healthcare
01 2005 - 04 2006
Disability Claims Manager
Carelink
09 2001 - 12 2004
Loan Signing Agent
Now Sign This LLC
08 2017 - Current
Travel Agent
Perfectly Traveled
08 2017 - Current
MOUNTAIN STATE UNIVERSITY
BACHELOR from BUSINESS ADMINISTRATION