Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christy Orie

Christy Orie

JOHNSTOWN,PA

Summary

Accomplished Executive with a proven track record of enhancing operational efficiency and fostering strong relationships. Strong customer service skills and operational expertise to achieve organizational goals. Demonstrated effective communication, leading to a significant increase in exceeding goals. Expert in both provider contracting, credentialing and the provider / member onboarding processes.

Overview

19
19
years of professional experience

Work History

Certified Loan Signing Agent and Business Owner

Now Sign This LLC / Perfectly Signed LLC.
08.2017 - Current
  • Organized detailed logistical plans for various signings.
  • Interacted with clients to prepare necessary documentation.
  • Increased loan signing efficiency by implementing streamlined processes and checklists.
  • Examined application details thoroughly.

Manager of Business Operations (Call Center - VA)

HealthNet
09.2015 - 08.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Implemented comprehensive rewards system leading to higher retention.

Manager of Business Operations

Geisinger Health Plans
11.2011 - 04.2015
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
  • Ensured compliance with industry regulations by developing robust policiesprocedures.
  • Trained new hires, providing information, and insight into corporate policies and procedures.
  • Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
  • Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
  • Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
  • Managed cross-functional teams for successful project completion and timely delivery of products or services.

Audit Manager

Connolly Healthcare
01.2008 - 01.2008
  • Managed a team of auditors, ensuring accurate and timely completion of audit projects.
  • Maintained up-to-date knowledge on accounting standards and best practices to ensure high-quality audit results were delivered consistently.
  • Implemented risk-based auditing strategies, resulting in better identification of potential issues.
  • Coordinated, managed and implemented client on boarding, data loads, auditing projects and prepared for evaluation.
  • Enhanced audit efficiency by streamlining processes and implementing new auditing software.
  • Developed customized audit plans tailored to client-specific needs and requirements.
  • Managed multiple audit engagements simultaneously while maintaining strict adherence to timelines and budgets.
  • Evaluated internal control systems for effectiveness, recommending improvements as necessary.
  • Advised clients on strategies for mitigating risks associated with regulatory requirements and changes in legislation.

Executive Director

Tri State Health Partners Inc
05.2006 - 12.2007
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Created new program offerrings for PHO mrmbers.
  • Oversaw member on boarding, credentialing, and accreditation achievement for the provider credentialing. This program had been a long term goal of the PHO that was finally completed.

Education

Bachelor Of Business Administration -

Mountain State University
Beckley, WV

Skills

    Service Excellence

    Credentialing Process Optimization

    Professional Development Training

    Data-Driven Decision Making

    Sales Expertise

    Effective Communication

    Online Customer Engagement

    Team Project Leadership

    Operational Leadership

    Leadership

    Effective Team Contributor

    Recognized for Attendance

    Punctual Attendance

    Consistently Meets Targets

    Colleague Assessment Score: 4999%

    Outstanding Employee Contribution

    Awarded Employee of The Year

    Performance-Focused Team Member

    Leadership Excellence Award

    Two-Time Manager of the Year

Timeline

Certified Loan Signing Agent and Business Owner

Now Sign This LLC / Perfectly Signed LLC.
08.2017 - Current

Manager of Business Operations (Call Center - VA)

HealthNet
09.2015 - 08.2017

Manager of Business Operations

Geisinger Health Plans
11.2011 - 04.2015

Audit Manager

Connolly Healthcare
01.2008 - 01.2008

Executive Director

Tri State Health Partners Inc
05.2006 - 12.2007

Bachelor Of Business Administration -

Mountain State University

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Christy Orie