Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hi, I’m
Christy Pace
North Augusta,SC
Summary
Overview
9
years of professional experience
Work History
SUNCOM MOBILEWest Columbia, SC
Cluster Store Manager
02.2023 - Current
Job overview
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Trained and mentored associates to teach daily tasks and procedures.
- Conducted regular performance reviews with staff members; provided feedback on areas of improvement.
- Implemented campaigns and promotions to help with developing goods and services.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Continuum Global SolutionsRemote
Patient Support Specialist
07.2021 - 02.2023
Job overview
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Reviewed patient data and researched to fill in missing insurance and physician information.
- Handled incoming phone calls and scheduled appointments.
- Verified patient insurance coverage and eligibility for services.
- Processed payments for copays and deductibles accurately according to established guidelines.
- Performed data entry of patient information into electronic health records systems.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Answered phones promptly and professionally while managing call volume efficiently.
- Provided emotional support to patients struggling with difficult diagnoses or treatments.
Convergys At HomeRemote, SC
Customer Service Advocate
08.2019 - 06.2021
Job overview
- Processed customer account changes with proprietary software.
- Upheld privacy and security requirements for customer information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked closely with other departments to ensure quality customer service delivery.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Booja wirelessAugusta, GA
Area Sales Manager
02.2015 - 09.2019
Job overview
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Aiken High School
high school diploma
01.2004
University Overview
Skills
- Team Development
- Store Merchandising
- Promotional Planning
- Employee Training
- Customer Service Management
- Retail Inventory Management
- Talent Recruitment
- Project Management
- Risk Management
- Competitor Monitoring
- POS Systems
- Loss Prevention
- Shift Scheduling
- Supply Ordering
- Relationship Building and Management
- Staff Supervision
- Customer Relations
- Policies and Procedures
References
References
References available upon request.Timeline
Cluster Store Manager
SUNCOM MOBILE
02.2023 - Current
Patient Support Specialist
Continuum Global Solutions
07.2021 - 02.2023
Customer Service Advocate
Convergys At Home
08.2019 - 06.2021
Area Sales Manager
Booja wireless
02.2015 - 09.2019
Aiken High School
high school diploma
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