Christy Parks
Fall Branch,TN
Summary
Experienced business and systems analyst with 10+ years of IT experience with an emphasis on improving product automation. Demonstrated strengths include process analysis, technical troubleshooting, project leadership, and communication skills.
Driven and resourceful administrative professional with 20+ years of experience assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
36
36
years of professional experience
Work History
Business Coordinator
Regional Center For Advanced Manufacturing
10.2023 - Current
- Primary contact for quotes, invoices, and contracts
- Primary contact person with accounting and Bursar for the department
- Contracts and billing for critical industry clients for Economic and Workforce Development
- Website data entry, technical support, and setup for all college apprenticeships
- Manage critical schedules related to industry partners
- Manage and track all revenue for Economic and Workforce Development
- Manage grant-related initiatives for Economic and Workforce Development
Executive Assistant
Northeast State Community College
01.2019 - Current
- Center for Advanced Manufacturing
- Responsible for office administration at the Regional Center for Advanced Manufacturing, including but not limited to:
- Properly filing and processing timekeeping records.
- Working with enterprise data systems to process purchase orders, shipping documents, and student information
- Maintain records of purchases for grant-related and non-grant-related equipment and supplies
- Manage inner-office mail
- Serve as front desk point of contact for all students, guests, and visitors
- Provide relief for other critical staff positions as needed
- Plan and organize logistics for events and tours
- Work with staff to manage critical schedules related to industry partners and other key initiatives
- Work with webpage and social media to market programs and services offered
- Perform monthly billing for all training delivered at RCAM.
- Train apprentices on the website's on-the-job tracking system and website maintenance
- Handled confidential and sensitive information with discretion
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for the executive team and senior management group.
Freelance
Self-employed
01.2007 - 01.2017
- Maintained and repaired equipment for multiple small businesses
- Repaired PC & Apple computers and other devices for individual customers
Supervisor, System Analyst
Quebecor World Kingsport
01.2004 - 01.2006
- Front-line production supervisor for 33 employees, including hiring, dismissing, disciplinary, and scheduling duties.
- Assure production lines remain on time and costs are minimized.
- Plant safety team member
- Maintained equipment in the electronic prepress department
- Worked directly with customers regarding data/graphic file transfer issues to prepare files or to reduce/eliminate downtime during press operations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Computer Programmer / System Analyst
Quebecor World Kingsport
01.1988 - 01.2004
- Network and IT Administrator
- Consistently achieved high evaluation scores for yearly reviews based on innovation of work, consistently achieving IT systems uptime and dedication to producing quality programming
- Conceptualized and designed biz-cards (mini-CDs) for customers to sell with their books, which produced high profit margins for the company and returning clientele
- Designed and implemented workflow procedures for the prepress department, significantly increasing efficiency
- Troubleshoot problems and answer questions for both internal and external customers
- Maintain Virus protection software
- Research and install all service packs and software/hardware upgrades
- Designed and developed software to implement robust solutions to meet client functionality, scalability, and performance requirements.
Education
Bachelor of Science - Business Administration And Management
Tusculum College
Greeneville, TN05.2024
Associate of Science -
Northeast State
Blountville, TN05.2020
Skills
- Technical oriented
- Microsoft Office 10, Teams, Banner and Argos
- Adobe Systems Adobe Photoshop
- Financial Management
- Judgment and Decision-Making
- Manage Budgets
- Critical Thinking
- Office Administration
- Positive Learning Environment
- Audio-Visual Aids
- Positive Student Engagement
- Website editor
- Project Planning
Timeline
Business Coordinator
Regional Center For Advanced Manufacturing
10.2023 - Current
Executive Assistant
Northeast State Community College
01.2019 - Current
Freelance
Self-employed
01.2007 - 01.2017
Supervisor, System Analyst
Quebecor World Kingsport
01.2004 - 01.2006
Computer Programmer / System Analyst
Quebecor World Kingsport
01.1988 - 01.2004
Bachelor of Science - Business Administration And Management
Tusculum College
Associate of Science -
Northeast State
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