Summary
Overview
Work History
Education
Skills
Timeline
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Christy Patrick

Vicksburg,MS

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals.

Overview

8
8
years of professional experience

Work History

Retail Sales Consultant

AT&T
Vicksburg, MS
10.2020 - Current
  • Maximized customers' experiences and optimized purchase selections by educating on full product capabilities.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.

Rural Mail Carrier Associate (part Time)

USPS, United States Postal Service
Vicksburg, MS
03.2023 - 02.2024
  • Processed outgoing mail, including sorting, metering, labeling, and packaging.
  • Maintained records of dispatched mails and parcels.
  • Adhered to security protocols when handling confidential documents or packages.
  • Provided customer service by answering questions regarding rates and other services offered by the post office.
  • Organized all incoming and outgoing mails in an orderly fashion.

Sales Solution Advocate (Telesales)

CSpire
Ridgeland, MS
11.2019 - 10.2020
  • Determined customers' needs based on sales calls.
  • Developed strong relationships with potential customers through consistent follow-up contact.
  • Managed multiple accounts simultaneously while providing superior customer service.
  • Participated in conference calls with internal teams to discuss performance metrics and other important business topics.
  • Updated internal databases with relevant customer account details following each interaction.
  • Attended weekly training sessions to stay up-to-date on changes in products or services offerings.
  • Provided technical support to customers throughout the sales process.
  • Answered incoming calls from potential customers and addressed their inquiries.
  • Compiled daily reports detailing call activity metrics such as number of dials made, average talk time per call.

Jewelry Sales Consultant (part time)

Kay Jewelers
Vicksburg, MS
09.2016 - 10.2020
  • Processed applications for lines of credit or store-branded credit cards.
  • Advised clients on proper care for their jewelry pieces; cleaning, repairs.
  • Worked closely with store management to achieve sales goals.
  • Regularly updated knowledge base on new products released by vendors.
  • Managed online presence by updating website content regularly.
  • Greeted customers and provided excellent customer service.
  • Provided product knowledge to customers regarding materials, design, quality, and pricing of fine jewelry items.
  • Assisted customers in selecting the perfect jewelry piece based on their individual needs and preferences.

Emergency Dispatcher

Vicksburg Warren E911
Vicksburg, MS
11.2016 - 11.2019
  • Helped first responders understand situations and potential dangers by fully documenting available information.
  • Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
  • Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
  • Assisted callers by providing pre-arrival instructions until help arrived at scene.
  • Coordinated resources between responding agencies during multi-agency incidents.
  • Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
  • Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
  • Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
  • Participated in training sessions designed to improve knowledge base related to job functions.
  • Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.

Education

Associates - Radiology

Hinds Community College
Raymond, MS
05-2026

High School -

Warren Central High School
05.2009

Skills

  • Sales development
  • Customer engagement
  • Calm demeanor
  • Positive and professional
  • Account updating
  • Fraud monitoring
  • Analytical thinking
  • Reliability
  • Customer relations
  • Data analysis
  • Customer education
  • Situational Awareness
  • Telecommunications
  • Accuracy and Precision
  • Appointment Scheduling
  • Complaint resolution
  • Meticulous attention to detail
  • Error identification
  • Data accuracy

Timeline

Rural Mail Carrier Associate (part Time)

USPS, United States Postal Service
03.2023 - 02.2024

Retail Sales Consultant

AT&T
10.2020 - Current

Sales Solution Advocate (Telesales)

CSpire
11.2019 - 10.2020

Emergency Dispatcher

Vicksburg Warren E911
11.2016 - 11.2019

Jewelry Sales Consultant (part time)

Kay Jewelers
09.2016 - 10.2020

Associates - Radiology

Hinds Community College

High School -

Warren Central High School

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