Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Technology Skills
Accomplishments
Affiliations
References
Timeline
Generic

Christy Peatross

Prairie Grove,Arkansas

Summary

Dynamic professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening, communication and multitasking abilities.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Copart
Prairie Grove, Arkansas
01.2018 - Current
  • Processed payments accurately and efficiently to maintain financial integrity.
  • Contacted clients to gather vehicle pickup information for timely service delivery.
  • Answered multi-line telephone professionally, ensuring effective communication.
  • Filed documents systematically according to established criteria for easy retrieval.
  • Interpreted various reports and documents to support decision-making processes.
  • Engaged in daily face-to-face interactions to enhance customer relations.
  • Managed incoming and outgoing mail, facilitating seamless operations.
  • Resolved customer complaints promptly, maintaining professionalism during challenging situations.

AP Specialist & Receptionist

Kiewit Construction
Irving, TX
05.2017 - 09.2018
  • Reviewed invoices for documentation and approval before processing payments.
  • Sorted and distributed incoming mail efficiently.
  • Processed three-way P.O. matching invoices, managing over 100 line items.
  • Prioritized invoices based on cash discount opportunities and payment terms.
  • Handled check requests promptly to facilitate timely payments.
  • Resolved vendor inquiries to maintain positive relationships.
  • Reconciled vendor statements, researching and correcting discrepancies as needed.
  • Assisted in month-end closing to ensure accurate financial reporting.

Marketing Specialist & Office Manager

Cox Law Firm – Chicago Title
Bedford, TX
02.2015 - 05.2017
  • Serviced existing accounts and established new ones through effective daily work planning.
  • Submitted activity and results reports to management, including daily call reports and weekly plans.
  • Organized office operations and procedures to enhance efficiency.
  • Managed vendor relationships, ensuring timely invoicing and payments.
  • Coordinated office management tasks, including maintenance, supplies, and errands.
  • Scheduled meetings and appointments to optimize time management.
  • Provided general support to visitors for a welcoming environment.

Marketing Specialist

RH Lending
Colleyville, TX
01.2013 - 01.2015
  • Build Clientele
  • Create marketing materials
  • Manage social networking
  • Oversee advertising

Builder Account Representative

C&B Electric
Grand Prairie, TX
05.2010 - 01.2013
  • Research the industry for solicitation of new clients
  • Solicit new business through cold calling
  • Procure new business accounts
  • Responsible for all client communication and conflict resolution
  • Oversee the fixture program and process with builder
  • Facilitate luncheons for new and existing clients

Sales Assistant

Weyerhaeuser
Carrolton, TX
11.2008 - 05.2010
  • Assistant for the Director of Sales and Sales Team
  • Manage Net Suites Database including pending sales
  • Organize sales rebates at closure through Connections Database
  • Complete monthly expense reports for the Director of Sales
  • Assist with all personal and business requests, requiring experience and success handling last minute requests and working with diverse, strong personalities
  • Manage internal company needs; including but not limited to: secure gifts, organize and oversee credit card receipts and statement itemization
  • Maintain and post a written record of monthly sales meetings
  • Promote and sustain a welcoming relationship with new and existing clients
  • Coordinate special events including Race For the Cure

Account Manager

NTR Metals
Dallas, TX
01.2007 - 10.2008
  • Promote new business, including inside, outside sales and cold-calling throughout Texas and California
  • Represent company at sales conventions in Florida, Nevada, and Texas
  • Secure travel needs including accommodations and transportation
  • Heavy interaction with customers which included company Presidents
  • Develop business proposals
  • Maintain customer relations

Administrative Assistant/Customer Care Representative

Staffelbach Design Associates
Dallas, TX
02.2005 - 01.2007
  • Sustain first point of contact for new and existing business
  • Manage design and sales team appointments
  • Coordinate meetings for the President and CEO
  • Maintain Company database and update project codes daily
  • Review and distribute company mail

Education

Bachelor of Science - Human Development & Family Studies

Texas Tech University
Lubbock, Texas

Skills

  • Microsoft Office Applications
  • Outlook
  • Word
  • Excel
  • PowerPoint
  • ACT
  • Net Suite
  • SAP
  • APAY

Volunteer Experience

  • Rape Crisis Center of Lubbock, Volunteer
  • Alpha Chi Omega Sorority, Social Director

Awards

  • Gung Ho Award, Achievement of goals, worthwhile work, and employee encouragement, 3
  • Supporting Excellence Award, Attitude and initiative has contributed in a memorable way to achieving company results, Annual

Technology Skills

  • Proficient in Microsoft Office Applications (Outlook, Word, Excel and PowerPoint)
  • ACT
  • Net Suite
  • SAP
  • APAY

Accomplishments

  • GUNG HO AWARD – achievement of goals, worthwhile work, and employee encouragement (Received 3 times)
  • SUPPORTING EXCELLENCE AWARD – (Annual) Attitude and initiative has contributed in a memorable way to achieving company results

Affiliations

  • Rape Crisis Center of Lubbock – Volunteer
  • Alphi Chi Omega Sorority – Social Director

References

References available upon request.

Timeline

Customer Service Representative

Copart
01.2018 - Current

AP Specialist & Receptionist

Kiewit Construction
05.2017 - 09.2018

Marketing Specialist & Office Manager

Cox Law Firm – Chicago Title
02.2015 - 05.2017

Marketing Specialist

RH Lending
01.2013 - 01.2015

Builder Account Representative

C&B Electric
05.2010 - 01.2013

Sales Assistant

Weyerhaeuser
11.2008 - 05.2010

Account Manager

NTR Metals
01.2007 - 10.2008

Administrative Assistant/Customer Care Representative

Staffelbach Design Associates
02.2005 - 01.2007

Bachelor of Science - Human Development & Family Studies

Texas Tech University

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