Christy Penczek
Palm Coast,FL
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Business owner/operator of 3- Espresso bar kiosks. Set in 3 prestigious hospitals around San Diego California from 1998 to 2010.
Passionate and motivated with a drive for excellent I remain confident in my work and really enjoy bringing a smile to every person daily.
Having exceptional customer service skills that continue to bring our guests back again....and again
I truly love and appreciate this industry.
Overview
6
6
years of professional experience
Work History
Batista
Sodexo Food Service
Saint Augustine , FL
08.2022 - Current
- Increased business sales utilizing Product or Service knowledge.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained regular and consistent attendance and punctuality
Supervisor
Rancho Bernardo Inn Resort And Spa
San Diego , CA
08.2014 - 06.2020
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives and communication goals.
Education
Deploma - Customer Service
Menomonee Falls High School
Menomonee Falls, WI06.
Skills
- Cash Register Operation
- Safe Food Handling Practices
- Credit Card Transactions
- Exceptional Customer Service
- Time Management
- Available Weekends
- Upselling
- Product Display
- Bank Deposits
- Team Player
- Coffee and Tea Expertise
Timeline
Batista
Sodexo Food Service
08.2022 - Current
Supervisor
Rancho Bernardo Inn Resort And Spa
08.2014 - 06.2020
Deploma - Customer Service
Menomonee Falls High School
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