Christy L. Peoples
East Windsor,New Jersey
Summary
Dynamic operations leader with a proven track record in driving process improvement initiatives and enhancing employee engagement through innovative strategies. Expertise in change management, operational efficiency, and team collaboration has led to measurable improvements in workplace morale and productivity. Committed to leveraging best practices to foster a culture of continuous improvement. Known for exceptional interpersonal communication and a detail-oriented approach, driving continuous improvement and operational efficiency.
Overview
11
11
years of professional experience
Work History
Area Manager II, Operations
Amazon Sortation Center
12.2023 - Current
- Operational Management: Responsible for managing all areas of sortation center operations, including shift planning and execution.
- Leadership and Communication:
Act as a liaison between site leadership, Reliability Maintenance Engineering (RME), support teams, and front-line management. - Process Improvement: Review end-of-shift (EOS) reports to identify and apply lessons learned to future operations and Implement continuous improvement initiatives based on operational data and insights.
- Cross-functional Collaboration:
Partner with Transportation Operations Management (TOM) to verify inbound freight and develop unload plans. - Coordinate with various departments to ensure smooth operations across the sortation center.
- Performance Management: Monitor and analyze KPIs for assigned areas.
Develop and implement strategies to improve efficiency and productivity. - Team Development: Lead, coach, and develop teams to meet operational goals. Ensure proper training and adherence to standard operating procedures (SOPs).
- Flow Management: Oversee inbound freight movement and overall flow management within the sortation center.
- Optimize processes to maintain efficient package sorting and distribution
- Safety and Compliance: Ensure compliance with safety regulations and Amazon's internal policies
Promote a culture of safety throughout the operation - Problem-solving: Identify operational challenges and implement effective solutions. Adapt to dynamic situations and make quick decisions to maintain productivity
- Technology Utilization: Proficiency in using Amazon's proprietary systems and tools for operations management. Leverage data-driven insights to inform decision-making and process improvements.
Senior Directors Administrative Assistant
Target Corporation
01.2023 - 12.2023
- Managed site wide activities and facilitated meetings
- Coordinated and managed SHRM’s and Site Director’s calendars, travel arrangements and expenses
- Managed all site supply and inventory ordering for operational teams and support teams
- Drove team engagement within the site
- Managed site wide finances including budgets, spending, expectations
- Held captainship titles such as Communication Ambassador and Cost/Supply Captain
- Organized and schedule interviews
- Managed site visit processes
- Worked with vendors to fulfill site procurement needs
Operations Manager
Williams Sonoma Inc.
12.2021 - 07.2022
- Managed High-Profile Orders for Business-to-Business clientele such as the Brooklyn Nets, Design on A Dime, Victoria’s Secret and Starbucks
- Supported the launch of a new Cranbury HUB location
- Maintained and helped process employment authorization paperwork for direct reports
- Completed supplies-related cost saving initiative that resulted in a 50% decrease in spending
- Created and defined a standardized process for B2B consolidation and processing, resulting in the reduction of lost product percentage and incurred replacement costs
- Monitored and ensured customer satisfaction by directing facility delivery operations
- Directly controlled labor hours by continuously reevaluating headcounts and needs within Outbound, Putaway, Shop and Builder departments
- Managed Operation Leads and warehouse employees for performance and development
- Coordinated special customer orders and requests across various buildings
- Proactively addressed customer escalations by partnering with Call Center operations
Area Manager, Operations
Amazon Delivery Station
06.2021 - 12.2021
- Launched a new delivery station
- Provided support to neighboring sites by travel to and covering various shifts/departments
- Conducted shift planning and labor management
- Maintained and improved employee engagement, productivity, and development by consistently increasing our site’s WoW completion percentage in multiple engagement categories
- Ensured safety and quality throughout all delivery station operations
- Experienced with yard management systems, labor tracking mechanisms, on-boarding processes, problem solving and implementation of process improvements
- Worked to significantly improve overall station quality through tracking of relevant metrics such as DPMO, PNOV, and DEA
- Made high level, high-stake decisions in real time to course correct when necessary and minimize negative downstream affects
General Manager Assistant L4
Amazon Fulfillment Center
08.2017 - 06.2021
- Supported and planned travel site General Manager
- Managed calendar and schedule for site General Manager
- Screened calls and attended meetings on behalf of site GM
- Managed expenses and ordering on behalf of site GM
- Lead meetings on behalf of the site GM
- Spearheaded the Leadership Steering Committee, driving strategic initiatives and fostering a culture of continuous improvement among management teams.
- Created auxiliary office arrangement for regional finance upon their decision to be based out of TEB6
- Successfully planned, organized, and executed the Holiday Meal, Birthday Round Tables, All Hands, All Manager Meetings, and Affinity Group Meetings for TEB6
- Worked with Vendors to manage catering orders for FC during COVID-19, meeting all required safety guidelines
- Created managed purchase orders for site
- Owned and drove site actions from Voice of the Associate Board, Voice of the Business Board, the DEAL and Voices in Actions Boards
- Drove and presented meetings for all levels of leadership
- Worked with site Process Engineer to design a safe entry and temperature taking layout to meet COVID19 guidelines
- Owned Support responsibilities for COVID19 compliance such as auditing, engagements, and violation tracking
- Maintained all acquired PIT licenses and training to ensure ability to work overtime in Inbound departments as needed
- Partnered with regional GMA’s/EA for network projects and initiatives
Assistant Manager and Hairstylist
Sport Clips of Hamilton
10.2014 - 05.2019
- Managed stylists and inventory while maintaining customer satisfaction and gaining customer trust
- Expanded professional knowledge and technical skill by attending multiple continuing education classes
- Awarded a certificate for highest service dollar per hour amongst all shop stylists
- Sought and established working interpersonal relationships for reputation building
- Mentored and trained stylists by providing constructive and confidence building feedback for effective improvement
- Managed onboarding of new Stylists
Education
Master’s Degree - Human Resource Management
Rutgers University – State of New Jersey
New Jersey01.2026
Bachelor’s Degree - Business Administration
Rutgers University Camden
Camden, NJ01.2021
Associate Degree - Liberal Arts
Mercer County Community College
West Windsor NJ01.2018
Diploma and License - New Jersey State Cosmetologist License
Mercer County Technical School
Ewing NJ01.2014
Skills
- Knowledge of KPI/metrics used by supply chain operations
- Proficient in Coupa, Concur, and WMS systems
- Skilled in project management tools, including Quip and Asana
- Experienced in labor planning and smart sheets
- Advanced Analytical Skills
- Detail-Oriented Analysis
- Expertise in Microsoft Suite
- Exceptional interpersonal communication
- Project management
- Performance management
- Strategic planning
- Budget Planning Expertise
- Operational Management
- Continuous improvement
- Ordering and expense management
Volunteer Experience
Helping Hearts Equine Rescue, Inc, Volunteer, 01/01/22, Present
Timeline
Area Manager II, Operations
Amazon Sortation Center
12.2023 - Current
Senior Directors Administrative Assistant
Target Corporation
01.2023 - 12.2023
Operations Manager
Williams Sonoma Inc.
12.2021 - 07.2022
Area Manager, Operations
Amazon Delivery Station
06.2021 - 12.2021
General Manager Assistant L4
Amazon Fulfillment Center
08.2017 - 06.2021
Assistant Manager and Hairstylist
Sport Clips of Hamilton
10.2014 - 05.2019
Master’s Degree - Human Resource Management
Rutgers University – State of New Jersey
Bachelor’s Degree - Business Administration
Rutgers University Camden
Associate Degree - Liberal Arts
Mercer County Community College
Diploma and License - New Jersey State Cosmetologist License
Mercer County Technical School
Similar Profiles
Alysse NicholasAlysse Nicholas
Quality Technician at Amazon Sortation CenterQuality Technician at Amazon Sortation Center
Kala EricksonKala Erickson
Sorting Associate at Amazon Sortation Center (MOB5)Sorting Associate at Amazon Sortation Center (MOB5)
Autumn WashingtonAutumn Washington
Sortation Associate at Amazon Sortation CenterSortation Associate at Amazon Sortation Center